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Casa Serras Andorra

Property class: 5 and above

Photo gallery for Casa Serras Andorra

A buffet setup with various food items, including meats, cheeses, and fruits, in a well-lit kitchen area with modern appliances and a large plant.
A hotel lobby with a bar, seating area, and a view of the city.
A sauna with wooden benches and a glass partition.
A spacious living area with a sofa set, a dining table, and a coffee table.
A hotel room with a large bed, a small desk, a chair, and a sofa.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$331
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Avinguda Meritxell, 23, Andorra la Vella, AD500
  • Place, Pyrenees Andorra Shopping Centre
    ‪1 min walk‬
  • Place, Casa de la Vall
    ‪6 min walk‬
  • Place, Caldea Spa
    ‪14 min walk‬
  • Airport, La Seu d'Urgell (LEU)
    ‪50 min drive‬

Room options

View all photos for Junior Suite, Corner

A hotel room with a large bed, a small desk, a chair, and a sofa.

Junior Suite, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

A hotel room with a large bed, a headboard with lights, a view of mountains through the window, and a checkered floor.

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Grand Deluxe)

A hotel room with a bed, a sofa, a nightstand, and a painting on the wall.

Family Room (Grand Deluxe)

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

A hotel room with a bed, a desk, a chair, a window with curtains, and a bunk bed.

Family Room

  • Sleeps 5
  • 1 King Bed

View all photos for Family Suite

A hotel room with a large bed, a sofa, a desk, and a window with curtains.

Family Suite

  • Sleeps 7
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room (Grand)

A hotel room with a large bed, a sofa, a desk, and a window with curtains.

Deluxe Room (Grand)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Room (Grand | Meritxell)

A hotel room with a bed, a sofa, a coffee table, a nightstand, a lamp, and a painting on the wall.

Deluxe Room (Grand | Meritxell)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Cinema)

A modern hotel room with a large window, a mirror, a desk, and a chair.

Junior Suite (Cinema)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

A hotel room with a bed, a desk, a chair, a window with curtains, and a bunk bed.

Family Room

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Family Room

A hotel room with a bed, a desk, a chair, a window with curtains, and a bunk bed.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

About the area

Andorra la Vella

A luxury stay in the heart of Andorra la Vella awaits you at Casa Serras Andorra. Within steps you'll find Pyrenees Andorra Shopping Centre and Caldea Spa within a 20-minute stroll. Highlights at this family-friendly hotel include a full-service spa, a restaurant and a 24-hour gym. .A pampering day can include sports massages along with access to the sauna. For a drink, you can stop by the hotel's own lounge bar. Enjoy the free kids' club and sauna. 861 square feet (80 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .Places within a 5-minute walk of this 5-property class Avenida Meritxell hotel include Church of Saint Stephen and Placa del Poble.

What's nearby

  • Pyrenees Andorra Shopping Centre - 1 min walk - 0.1 km
  • Church of Saint Stephen - 3 min walk - 0.3 km
  • Placa del Poble - 5 min walk - 0.4 km
  • Casa de la Vall - 6 min walk - 0.6 km
  • Caldea Spa - 14 min walk - 1.2 km

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 59 min drive
  • La Seu d'Urgell (LEU) - 50 min drive

Restaurants

  • ‪Coffee To Be Co.Be) - ‬7 min walk
  • ‪Pitaya Thaï Street Food - ‬8 min walk
  • ‪L'Orri - ‬6 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Santagloria - ‬7 min walk

About this property

Casa Serras Andorra

Casa Serras Andorra offers its guests a full-service spa, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. A complimentary children's club, multilingual staff, and tour/ticket assistance are also featured at the luxury Casa Serras Andorra. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Andorra la Vella hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 6 levels
  • 861 sq ft of conference space
  • 80 sq. m of conference space
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Casa Serras Andorra offers 62 accommodations with minibars and a safe. Beds feature down duvets. 60-inch Smart televisions come with digital channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Andorra la Vella hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

A hotel entrance with the name "Andorra La Vella" displayed above the doors.
NH Andorra la Vella
Avenida Meritxell
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
4.6 out of 5, Wonderful, 953 reviews
The price is AU$133
includes taxes & fees
8 Nov - 9 Nov
NH Andorra la Vella

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 25 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour health club
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Free children's club
  • Full-service spa
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 861 square feet of conference space
  • Business centre
  • Meeting room

Full-service spa

  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Hardwood flooring in room
  • Lift (110 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 60-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests must show a valid passport. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

  • Pets: EUR 60 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 15 for children
  • Covered self-parking fee: EUR 25 per night
  • Pet fee: EUR 60 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking and high chair. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Plaza
Carlton Plaza Hotel
Hotel Eurostars Andorra Centre La Vella
Eurostars Andorra Centre Hotel Andorra la Vella
Eurostars Andorra Centre Hotel
Eurostars Andorra Centre Andorra la Vella
Eurostars Andorra Centre
Hotel Eurostars Andorra Centre Andorra La Vella
Eurostars Andorra Hotel Andorra la Vella
Eurostars Andorra Hotel
Eurostars Andorra Andorra la Vella
Eurostars Andorra Hotel
Eurostars Andorra Andorra la Vella
Eurostars Andorra Hotel Andorra la Vella

Frequently asked questions

What is the cancellation policy at Casa Serras Andorra?

Casa Serras Andorra offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Serras Andorra?

As of 6 Nov 2026, prices found for a 1-night stay for 2 adults at Casa Serras Andorra on 8 Nov 2026 start from AU$331, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa Serras Andorra?

Yep, Casa Serras Andorra has a secured covered self car park for EUR 25 per night. A self car park is also available, for a fee. Onsite parking is limited.

Is there a spa on site at Casa Serras Andorra?

Yep, there is an onsite spa at Casa Serras Andorra. It has a steam room and a sauna. You'll enjoy services like sports massages.

Is Casa Serras Andorra family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as travel cots in the guestrooms, it's no surprise that Casa Serras Andorra is a hit with families.

Does Casa Serras Andorra serve breakfast?

Yeah, buffet breakfast is on offer daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Casa Serras Andorra?

No, Casa Serras Andorra does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Serras Andorra?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Casa Serras Andorra?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Serras Andorra?

Dogs are welcome at Casa Serras Andorra, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Casa Serras Andorra Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 22 reviews
Rating 8 - Good. 2 out of 22 reviews
Rating 6 - Okay. 1 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, helpful, inviting
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night this past weekend. Staff was super friendly. The hotel has only been there for about 7 months. Very updated. Very good gym. Rooms are very modern and clean. There is a dry sauna, hot tub and cold plunge in the spa which are excellent. Food was very good at breakfast. The hotel is right in the heart of the city surrounded by lots of shopping and restaurants. Will definitely be back.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 2 nights in Feb 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
No air condition in the room only calefacytion. Spoke with from desk they told me a story how the goverment did not permit the cold A/C during winter. But in the hotels common areas like hallways, lobby and restaurants the cold A/C was working. Room was burning we turn off the heat and oppen the windows two day without sleep because the noice in the street. No solution provided like a fan. Go to this hotel in the summer if you want A/C
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena estancia y el personal muy agradable.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Es muy justo
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Situación inmejorable y el personal muy amable y detallista. Al hotel le falta un poco de rodaje, solo llevan un mes abiertos. Recomendable
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Stayed 1 night in Mar 2026