See all properties
Save

Emerald Hotel

4.5 star property

Photo gallery for Emerald Hotel

Executive Suite, River View
Seasonal outdoor pool, pool umbrellas, pool loungers
View from property
Apartment, 2 Bedrooms | Living area
Executive Suite, River View

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping
The current price is AU$140
includes taxes & fees
30 Apr - 1 May

Explore the area

View map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Tairawhiti Museum
    ‪8 min walk‬
  • Place, Eastwoodhill Arboretum
    ‪17 min walk‬
  • Airport, Gisborne (GIS)
    ‪6 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

8.0 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

8.4 out of 10
Very good
(15 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

  • Sleeps 5
  • 2 Single Beds

About the area

Gisborne

Emerald Hotel places you in the centre of Gisborne, connected to the convention centre and within a short 5-minute stroll of Te Tauihu Turanga Whakamana and Longbush Wines. Highlights at this luxury hotel include free in-room WiFi. .Enjoy the seasonal outdoor swimming pool and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a terrace and luggage storage. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 4.5-property class Gisborne Central hotel include Gisborne Wine Centre and Tairawhiti Museum.

What's nearby

  • Te Tauihu Turanga Whakamana - 1 min walk - 0.0 km
  • Gisborne Wine Centre - 5 min walk - 0.5 km
  • Gisborne Harbour - 6 min walk - 0.6 km
  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Eastwoodhill Arboretum - 17 min walk - 1.5 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Tatapouri Fishing Club - ‬5 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Pizza Hut - ‬10 min walk
  • ‪China Palace Restaurant & Takeaway - ‬3 min walk
  • ‪Just Thai - ‬3 min walk

About this property

Emerald Hotel

Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A seasonal outdoor pool, a terrace, and a front desk safe are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Lift
  • No smoking on site
Emerald Hotel offers 49 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Front of property – evening/night
Waikanae Beach Motel
Awapuni
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
4.4 out of 5, Excellent, 374 reviews
The price is AU$130
includes taxes & fees
3 May - 4 May
Waikanae Beach Motel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

What is the cancellation policy at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Emerald Hotel?

As of 22 Apr 2026, prices found for a 1-night stay for 2 adults at Emerald Hotel on 30 Apr 2026 start from AU$140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Emerald Hotel?

Yep, Emerald Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Emerald Hotel?

The closest beach to Emerald Hotel is Midway Beach (2.4 km).

Does Emerald Hotel have a pool?

Emerald Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from November to March.

Is there a free airport shuttle available at Emerald Hotel?

No, Emerald Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Emerald Hotel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Emerald Hotel?

No, pets are not allowed.

Emerald Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 319 out of 829 reviews
Rating 8 - Good. 295 out of 829 reviews
Rating 6 - Okay. 130 out of 829 reviews
Rating 4 - Poor. 61 out of 829 reviews
Rating 2 - Terrible. 24 out of 829 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and warm room, have stayed a few times. The rooms and bathroom are a little worn down, but it didn't bother us. For the price and closeness to the shops, I will definitely stay again
Stayed 1 night in Dec 2025

6/10 Okay

Rosemari

Travelled with partner
yes
Stayed 5 nights in Jan 2026

6/10 Okay

Delroi

Liked: Staff & service
Stayed 4 nights in Jan 2026

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Room was not what we booked. Had 2 queen beds, Not a Queen and 2 singles as we required. Room was clearly not cleaned. Fat on surfaces, and rangehood. Stains on the fridge, dirt on the floor and table. Floor sticky. The couches had hair and crumbs very obliviously on them. Room smelt like damp carpets. Shampoo seal had been opened by previous guest Final straw was that one of the beds had been previously slept in! We complained and suggested we cancel the booking and they refund. They eventually agreed. This has not yet been processed as the Hotel cant be contacted.....
Stayed 1 night in Jan 2026

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and spacious.
Stayed 1 night in Jan 2026

10/10 Excellent

wang

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated!
Stayed 1 night in Dec 2025

10/10 Excellent

A G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.
Stayed 1 night in Jan 2026

4/10 Poor

Kaweroa

Liked: Property conditions & facilities
Disliked: Cleanliness
Parking was easy
Stayed 3 nights in Jan 2026

8/10 Good

Richard

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
First room was not cleaned properly. The second room was a lot better and ideal for me and me whānau. The receptionist was a great help!
Stayed 1 night in Jan 2026

6/10 Okay

Tina

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Staff courteous. Room looked nice. One bed I was unsure if it had been made with fresh sheets. Fridge had nit been cleaned out from previous guest. Mismatched crockery and cutlery. Would have expected better for the cost
Stayed 1 night in Jan 2026

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Everything was great. Especially liked the toiletries. Spacious and a comfy bed.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeanean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money
Stayed 1 night in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness
Stayed 4 nights in Dec 2025

6/10 Okay

Anneliza

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately, our stay had several issues. Parking was very poor, and the room was extremely noisy. Not all curtains were present, which affected privacy. There were also belongings left behind from the previous occupants, and the bath was extremely dirty—we had to clean it ourselves, and the cloth turned brown. The plunge still contained half-made coffee from a previous guest. Additionally, the room window would not close due to something being stuck in it, which we had to fix ourselves. On a positive note, the staff were generally friendly, especially the older male porter, who was very helpful and pleasant.
Stayed 4 nights in Dec 2025

8/10 Good

Kirsty

Stayed 1 night in Dec 2025

8/10 Good

Elisapeta, LOWER HUTT

Stayed 2 nights in Dec 2025

8/10 Good

Cameron, New Plymouth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025

6/10 Okay

Bryce

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Shower leaking onto floor, towels used to mop up but not replaced. No coffee sachets on arrival however replenished after a phone call to advise. Kettle not working but again replaced. Room very tired and in need of a refresh but staff very helpful and polite. Pity no restaurant facilities.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and the running water from the pool made it feel like we were far away
Stayed 1 night in Dec 2025

6/10 Okay

Leo

Liked: Amenities, property conditions & facilities
Nice stay, horrible stench in the hallway
Stayed 4 nights in Dec 2025

6/10 Okay

Erin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No.. the room needed a good clean.. especially the net curtains, they need a wash.. we stayed for 3 nights and our room didnt get serviced.. just had a plastic bag of fresh towels left at our door
Stayed 3 nights in Dec 2025

10/10 Excellent

C V C

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

nicholas

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025

6/10 Okay

TONY

Business traveller
Disliked: Property conditions & facilities
Room needs a revamp stained carpet folding blind was broken bed was uncomfortable this place for the price of $179.00 needs some attention
Stayed 1 night in Dec 2025