2/10 Terrible
Jerry Ulrich
6 Nov 2023
Disliked: Staff & service, property conditions & facilities, room comfort
H O R R I B L E ! !
Reservation in weeks ahead
Checked in an expensive ‘Deluxe Suite’ ca. 11.00 am
(Beautiful panoramic view, large, luxurious spa tub,
No restaurant open; no bar open; and no walk (safe) to food
At ca. 15.00, began a excessive, VERY, LOUD music that began of a bass vibrating the walls and floors (sound check) with no prior warning/announcement of event
When we were asked; “it will be a party this evening from tonight” (!!)
(I was/am DEAF, and even I cannot think or talk it was so loud)
We asked at desk, and were moved to second room
Moved to highest room
The new room was significantly Smaller than the original room
The new room had NO bath/soaker tub, which was a part of my decision to choose this room, instead the new room had only a cramped shower
Upstairs had no lift which was an issue as I have physical deficits and difficulty walking
Constructed with a small piece of plywood for the platform above the steps
NO emergency egress available for emergency or fire escape
Due to my (recent) HEART issue, I cannot walk upstairs
When tried to discuss with person assisting (no tub, etc.), he rolled his eyes and using his arms and facial expression he made an “insulting gesture that indicated-don’t know.., don't care”
We were unable for food with walkable (busy, dangerous, road)
The LOUD music began ca 19.00, and played MORE than 12 noon
There was no desk available without called (bell)
Breakfast was WORST food
I travel for 6 weeks in Europe in MULTIPLE hotels
This food at Hotel
Jerry Ulrich
Stayed 2 nights in Oct 2023