6/10 Okay
Verified traveller
13 Jan 2024
Disliked: Room comfort
The Aln
I have emailed the Joiners Arms with our feedback and have had no response. The check-in experience was very stressful and the room was small and needed some TLC - see photos. We were uncomfortable, didn't sleep well and had to pay an unexpected deposit of £50 to "open a tab" which was then never used and took 5 days to be refunded. The room could be improved greatly with a bit of a refurb, some new lighting and some storage/shelves to put belongings, however it does have luxury touches such as a Nespresso machine. It may have been 5 star when it was first finished but is certainly not now. We had a good experience in the pub at both breakfast and dinner - food and service were both good, however overall we were disappointed with our stay.
Verified traveller
Stayed 1 night in Jan 2024