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Hotel Port Alicante City & Beach

4.0 star property
Family-friendly hotel with fitness centre and sauna

Photo gallery for Hotel Port Alicante City & Beach

Outdoor pool, pool loungers
Lobby
Lobby
Outdoor pool, pool loungers
1 bedroom, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
The current price is AU$338
includes taxes & fees
29 June - 30 June

Explore the area

Map
Av de Cataluña, 20, Cabo de las Huertas, Alicante, Alicante, 03540
  • San Juan Beach
    ‪9 min walk‬
  • Alicante Golf Course
    ‪19 min walk‬
  • Almadraba Beach
    ‪3 min drive‬
  • Alicante (ALC-Alicante Intl.)
    ‪21 min drive‬

Room options

View all photos for Double Room (1 adult + 1 child)

1 bedroom, in-room safe, desk, laptop workspace

Double Room (1 adult + 1 child)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Family Room (2 adults)

1 bedroom, in-room safe, desk, laptop workspace

Family Room (2 adults)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Double Room Single Use (1 adult)

1 bedroom, in-room safe, desk, laptop workspace

Family Double Room Single Use (1 adult)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 27 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room, Terrace (3 Adults)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room, Terrace (3 Adults)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 21.5 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double Room Single Use

1 bedroom, in-room safe, desk, laptop workspace

Double Room Single Use

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room, Terrace (2 Adults)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room, Terrace (2 Adults)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 21.5 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Triple Room (1 Adult)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room (1 Adult)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 24 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Single Use, Terrace

1 bedroom, in-room safe, desk, laptop workspace

Double Room Single Use, Terrace

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 21.5 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room (2 adults)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room (2 adults)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room (3 adults + 1 child)

1 bedroom, in-room safe, desk, laptop workspace

Family Room (3 adults + 1 child)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room, Terrace (1 Adult + 2 Children)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room, Terrace (1 Adult + 2 Children)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 21.5 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room (2 adults + 1 child)

1 bedroom, in-room safe, desk, laptop workspace

Family Room (2 adults + 1 child)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room (1 Adult + 2 Children)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room (1 Adult + 2 Children)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room

1 bedroom, in-room safe, desk, laptop workspace

Double Room

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room (3 Adults)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room (3 Adults)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Family Room (2 adults + 2 children)

1 bedroom, in-room safe, desk, laptop workspace

Family Room (2 adults + 2 children)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, Terrace (1 Adult + 1 Child)

1 bedroom, in-room safe, desk, laptop workspace

Double Room, Terrace (1 Adult + 1 Child)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 21.5 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Triple Room, Terrace (1 Adult)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room, Terrace (1 Adult)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 21.5 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room (3 adults)

1 bedroom, in-room safe, desk, laptop workspace

Family Room (3 adults)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Double Room, Terrace

1 bedroom, in-room safe, desk, laptop workspace

Double Room, Terrace

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room, Terrace (2 Adults + 1 Children)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room, Terrace (2 Adults + 1 Children)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Triple Room (2 Adults + 1 Child)

1 bedroom, in-room safe, desk, laptop workspace

Triple Room (2 Adults + 1 Child)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Digital channels
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

About the area

Alicante

A family-friendly stay in Alicante awaits you at Hotel Port Alicante City & Beach. You'll be within a 15-minute walk of San Juan Beach and 1.8 km (1.1 mi) from Alicante Golf Course. Highlights at this hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The restaurant, Restaurante, serves local cuisine and is open for breakfast, lunch and dinner. Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, sauna, kids' swimming pool and pool loungers. A meeting room, conference space, and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Playa de San Juan hotel, attractions include Alicante Harbour and El Corte Ingles Shopping Center.

What's nearby

  • San Juan Beach - 9 min walk - 0.8 km
  • Alicante Golf Course - 19 min walk - 1.6 km
  • Almadraba Beach - 3 min drive - 1.7 km
  • Postiguet Beach - 8 min drive - 6.5 km
  • Alicante Harbour - 10 min drive - 7.6 km

Getting around

  • Raspeig Tram Station - 21 min drive
  • Alicante (YJE-Alicante Train Station) - 22 min drive
  • Alicante (ALC-Alicante Intl.) - 26 min drive

Restaurants

  • ‪Lorea - ‬12 min walk
  • ‪Texaco - ‬10 min walk
  • ‪Ayrena Beach - ‬11 min walk
  • ‪El Laurel Gastrobar - ‬9 min walk
  • ‪Casa Pepe - ‬4 min walk

About this property

Hotel Port Alicante City & Beach

Family-friendly hotel with fitness centre and sauna
Hotel Port Alicante City & Beach offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Hotel Port Alicante City & Beach. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Alicante hotel is smoke free.

  • 207 guestrooms or units
  • 10 levels
  • 2 buildings
  • 770 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel Port Alicante City & Beach offers 207 accommodations with a safe and a hairdryer. Digital televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, Spanish

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4.3 out of 5, Excellent, 1,002 reviews
The price is AU$240
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 17 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: EUR 12 for adults and EUR 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurante

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during November, December, January, February, March and April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 12 for children
  • Covered self-parking fee: EUR 17 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and Eurocard. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Alicante-Playa San Juan
Holiday Inn Alicante-Playa San Juan
Holiday Inn Juan Hotel Alicante-Playa San
Holiday Inn Alicante-Playa San Juan Hotel
Holiday Alicante-Playa San Juan
Port Alicante playa San Juan Hotel
Holiday Inn Alicante Playa De San Juan
Port Alicante playa de San Juan
Port Alicante playa San Juan

Frequently asked questions

What is the cancellation policy at Hotel Port Alicante City & Beach?

Hotel Port Alicante City & Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Port Alicante City & Beach?

As of 18 June 2025, prices found for a 1-night stay for 2 adults at Hotel Port Alicante City & Beach on 29 June 2025 start from AU$338.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Port Alicante City & Beach?

Yep, Hotel Port Alicante City & Beach has a covered self car park for EUR 17 per day. Onsite parking is limited.

Are there any beaches close to Hotel Port Alicante City & Beach?

Yep, Hotel Port Alicante City & Beach is a short 13-minute walk from San Juan Beach.

Does Hotel Port Alicante City & Beach have a pool?

Hotel Port Alicante City & Beach has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Hotel Port Alicante City & Beach family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Hotel Port Alicante City & Beach is a hit with families.

Does Hotel Port Alicante City & Beach serve breakfast?

You bet, buffet breakfast is offered daily.

Is there a free airport shuttle available at Hotel Port Alicante City & Beach?

No, Hotel Port Alicante City & Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Port Alicante City & Beach?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Port Alicante City & Beach?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hotel Port Alicante City & Beach?

No, pets are not allowed.

Hotel Port Alicante City & Beach Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 462 reviews
Rating 8 - Good. 139 out of 462 reviews
Rating 6 - Okay. 27 out of 462 reviews
Rating 4 - Poor. 14 out of 462 reviews
Rating 2 - Terrible. 10 out of 462 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, breakfast buffet was delicious
Stayed 1 night in Mar 2025

6/10 Okay

Louise

Liked: Cleanliness, property conditions & facilities, room comfort

Recent stay at Port Alicante

Paid for parking (€15 per day), but constantly had problems with the barrier getting in and out of the car park which was frustrating. There are 2 lifts in the hotel and both of them have a strange horrible smell. Good location and lovely staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for a two night stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Lovely hotel, second time staying here. Nice, modern & clean. Great amenities, kind staff. Great location not far from the beach and the tram stop to get in the centre.
Stayed 2 nights in Feb 2025

8/10 Good

Dawid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ranasinghe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location , near to beach, restaurant near, perfect breakfast
Stayed 4 nights in Feb 2025

10/10 Excellent

Marie A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ultra clean and comfortable hotel friendly staff

Very clean & comfortable Hotel, very friendly reception staff and easy check in, the room was spotlessly clean and comfortable with a nice balcony overlooking the outside pool, the included brekfast selection was very good with hot and cold foods, absolutely would stay again
Stayed 1 night in Feb 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alicante - hotel and city - well worth the trip!

Well, absolutely lovely hotel located to north of Alicante City, near great beach and promenade. You can easily reach the hotel or city via the TRAM lines 4 and 5. As for the hotel, we choose half board and got to say be it Breakfast or Dinner food quality was excellent. Only let down at breakfast, was a hot water dispenser and mugs for a cup of tea :-) The queue for coffee machine was too long. Bedroom was well mainted, but I wish the pillow selection was better and spme UK english channels on TV would help. DO NOT forget to use the pool on roof and sit and take in the views!
Stayed 3 nights in Feb 2025

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good modern, friendly and helpful staff. I hope they renovate the older side of the hotel to get it matching the new side! The dining was good, would be helpful to label the food ingredients and show if it’s suitable for vegetarians etc.. but staff in dining were helpful to explain options.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was situated in a quiet area but close enough to the beach,supermarket and restaurants. Staff were very friendly and helpful . Buffet breakfast and evening meal . Breakfast was included and good value with something for everyone. Evening meal was €20 per person but again you could eat as much as you wanted . Note that they do charge for water in the evening. The pool area is lovely with good sunbeds. Used the sky bar too with a small pool on the roof and comfortable seating. I travelled with a friend so we had a twin room which was clean and comfortable with memory foam mattresses and walk in shower which was hit and powerful. Disappointed that we didn't get a balcony as the hotel wasn't full and it would have been a nice touch by the hotel to upgrade us. They offered but wanted €60 so we refused . Bar staff were fab. Would stay again
Stayed 4 nights in Jan 2025

8/10 Good

Adam

Stayed 5 nights in Jan 2025

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Manuel

Stayed 1 night in Dec 2024

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, luxurious, new, great looking modern place and great breakfast. Pool areas looked great but it was too cold to test unfortunately. Rooftop bar looked really nice too. Room seemed to be on a childs sprint track even after 9pm. Avoid these ground floor rooms if you can, between the old and new buildings. 018
Stayed 1 night in Dec 2024

10/10 Excellent

József

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location.

Lovely friendly staff. Especially at the restaurant bar. Very helpful and nothing was too much trouble. Great location for San Juan playa beach. Would recommend booking a room with a balcony.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So friéndly and accomodating
Stayed 4 nights in Dec 2024

10/10 Excellent

Rob

Stayed 5 nights in Nov 2024

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel.

Lovely hotel with excellent service. Excellent self service breakfast and evening buffet.
Stayed 4 nights in Nov 2024

4/10 Poor

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, our stay was very good until the balcony door came off its top hinge and starting falling on my partner. The door was huge, heavy and starting to fall quickly on to the balcony. Luckily my partner managed to stop it going over the side and it did not shatter the balcony glass, falling into the pool area below. At first we were moved rooms and offered only a free buffet lunch and dinner. I explained this wasn’t good enough and they agreed to a full refund of our stay. Once we were home, they did not refund us our full stay, only 5 nights out of 2. This was hugely disappointing to us. Especially considering the trauma and shock of nearly seeing my partner seriously injured or worse if the door had fallen from 5 stories.
Stayed 7 nights in Oct 2024

8/10 Good

William

We were given a disabled person’s room initially which was unsuitable for us. Staff quickly and courteously responded and provided a balcony room overlooking the pool at no extra cost. The hotel is quite new, well run and the breakfast is excellent.run
Stayed 5 nights in Oct 2024

10/10 Excellent

Holly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel and had some issues woth my card retaining the reservation. However the hotel staff were so responsive and supported me to address the issue (particularly Barbara on reception). I would recommend this hotel on all levels. As a family of 4 in a quadruple room it was perfect!
Stayed 1 night in Oct 2024

10/10 Excellent

annah

Liked: Cleanliness, staff & service, property conditions & facilities
we recently stayed here, loved the room and balcony, the pool was a bit chilly but manageable, the staff were polite and efficient and a great location, short walk to the beach and the tram stop is 5 mins away
Stayed 2 nights in Oct 2024