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Urban Hotel Aix-les-Bains, BW Signature Collection

3.5 star property
Hotel with a full-service spa, a quick walk to Grand Cercle Casino

Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Reception
Interior
Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot tub
  • 24/7 front desk
  • Pool
  • Parking available
The current price is AU$144
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100
  • Place, Grand Cercle Casino
    ‪3 min walk‬
  • Place, Thermes Chevalley
    ‪8 min walk‬
  • Place, National Thermal Baths
    ‪17 min walk‬
  • Airport, Chambery (CMF-Chambery - Savoie)
    ‪9 min drive‬

Room options

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(21 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 5
  • 1 King Bed

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About the area

Aix-les-Bains

Urban Hotel Aix-les-Bains, BW Signature Collection puts you in the heart of Aix-les-Bains, within just a 10-minute stroll of Grand Cercle Casino and Thermes Chevalley. Highlights at this hotel include a full-service spa, an indoor swimming pool and Access to hot tub. .A day of pampering at Espace détente can include access to the sauna and hot tub. Enjoy the gym, sauna and pool loungers as well as access to bike hire. 377 square feet (35 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and fridge in a common area. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .With a stay at this 3.5-property class Aix-les-Bains City Center hotel, you'll be 1.4 km (0.9 mi) from National Thermal Baths and 2.8 km (1.7 mi) from Lake Bourget.

What's nearby

  • Congress Centre - 3 min walk - 0.3 km
  • Grand Cercle Casino - 3 min walk - 0.3 km
  • Thermes Chevalley - 8 min walk - 0.7 km
  • National Thermal Baths - 17 min walk - 1.5 km
  • Lake Bourget - 3 min drive - 2.1 km

Getting around

  • Aix-les-Bains - Le Revard Station - 6 min walk
  • Chambery (CMF-Chambery - Savoie) - 15 min drive

Restaurants

  • ‪Le Passé - ‬7 min walk
  • ‪La Balançoire By La Bicyclette Rose - ‬6 min walk
  • ‪L'Arbre A Palabres - ‬6 min walk
  • ‪Maison Trois - ‬6 min walk
  • ‪Café des Bains - ‬6 min walk

About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

Hotel with a full-service spa, a quick walk to Grand Cercle Casino
Urban Hotel Aix-les-Bains, BW Signature Collection offers its guests a full-service spa, an indoor pool, and Access to hot tub. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Event space at this hotel measures 377 square feet (35 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at the business-friendly Urban Hotel Aix-les-Bains, BW Signature Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Urban Hotel Aix-les-Bains, BW Signature Collection was completed in March 2019.

This 3.5-star Aix-les-Bains hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 6 levels
  • 377 sq ft of conference space
  • 35 sq. m of conference space
  • Built in 1992
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Fridge in a common area
Urban Hotel Aix-les-Bains, BW Signature Collection offers 62 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Espace détente. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

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The price is AU$192
includes taxes & fees
11 Nov - 12 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 13 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 377 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1992
  • Renovated entire property - March 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Wednesday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Frequently asked questions

What is the cancellation policy at Urban Hotel Aix-les-Bains, BW Signature Collection?

Urban Hotel Aix-les-Bains, BW Signature Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Urban Hotel Aix-les-Bains, BW Signature Collection?

As of 28 Oct 2025, prices found for a 1-night stay for 2 adults at Urban Hotel Aix-les-Bains, BW Signature Collection on 16 Nov 2025 start from AU$139.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Urban Hotel Aix-les-Bains, BW Signature Collection?

Yep, Urban Hotel Aix-les-Bains, BW Signature Collection has a secured covered self car park with in/out privileges for EUR 13 per night. Onsite parking is limited.

Are there any beaches close to Urban Hotel Aix-les-Bains, BW Signature Collection?

The closest beach to Urban Hotel Aix-les-Bains, BW Signature Collection is Plage d'Aix les Bains (1.8 km).

Is there a spa on site at Urban Hotel Aix-les-Bains, BW Signature Collection?

Yep, Espace détente is available for guests. It has a hot tub, a steam room and a sauna.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a pool?

Urban Hotel Aix-les-Bains, BW Signature Collection has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 9:00 PM.

What makes Urban Hotel Aix-les-Bains, BW Signature Collection a romantic place to stay?

1 hot tub, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Urban Hotel Aix-les-Bains, BW Signature Collection.

Is Urban Hotel Aix-les-Bains, BW Signature Collection family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Urban Hotel Aix-les-Bains, BW Signature Collection is a hit with families.

Does Urban Hotel Aix-les-Bains, BW Signature Collection serve breakfast?

You bet, buffet brekkie is on offer weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Urban Hotel Aix-les-Bains, BW Signature Collection?

No, Urban Hotel Aix-les-Bains, BW Signature Collection does not offer an airport shuttle service.

What time are check-in & check-out at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Reviews

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

8.4

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 165 out of 355 reviews
Rating 8 - Good. 123 out of 355 reviews
Rating 6 - Okay. 33 out of 355 reviews
Rating 4 - Poor. 18 out of 355 reviews
Rating 2 - Terrible. 16 out of 355 reviews

Reviews

4/10 Poor

Kathleen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful, comfortable stay. Staff were very helpful and gave us a free upgrade to our room! Very eco-conscious with water provided in reusable bottles. Spa was very luxurious.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025

10/10 Excellent

michelle

A great stop off on the way to your destination.

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and clean hotel

The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel with value for money.
Stayed 3 nights in May 2024

2/10 Terrible

Stuart

Business traveller
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

SHIN JUH

Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in decent location for the centre of town. Nice spa facilities too.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only drawback was difficult car parking
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, very good shower, good breakfast, very secure parking. Only criticism, could not access BBC news, despite the fact it was included in the list of channels.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was recently renovated and the final result is very nice.
Stayed 2 nights in Jun 2019

10/10 Excellent

Bharatiben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Good location nice rooms good housekeeping overall but we didn’t get tea coffee sachets one at but when requested quickly provided Extremely helpful friendly staff Will come again to stay and recommend any time Thank u for looking after us
Stayed 2 nights in Jun 2019

10/10 Excellent

Guillaume

Stayed 1 night in Jul 2025

2/10 Terrible

Pascal

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Ne pas réserver !

Ne vaut absolument pas son niveau pour le prix ! Impossible de gérer la Clim soit même ! Même pour l’éteindre il faut demander à la réception … parking 18€, piscine 16€ … j’ai u problème de bruit dans ma chambre, refus de me changer de chambre ou de me rembourser … je vous déconseille fortement cette hôtel, à quelque mètres pour quelques euro en plus vous avez le golden tulipe Aix les bain !
Stayed 3 nights in Jul 2025

8/10 Good

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Chambre correct et lit confortable. Il y avait un frigo et de quoi faire du thé et du café ainsi que des bouteilles d'eau. Parking à 13 euros par nuit. Le coin spa est super agréable. La piscine est bien chauffée. L'emplacement de l'hôtel est parfaite. À quelques minutes du centre ville. Je recommande.
Stayed 1 night in Jul 2025

8/10 Good

Per

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

casisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel hôtel avec tous les conforts qui vont avec . Recommande a 100%
Stayed 2 nights in Jul 2025

4/10 Poor

Nathalie

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025