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Urban Hotel Aix-les-Bains, BW Signature Collection

Property class: 4

Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

A modern bathroom with a glass-enclosed shower, a white sink, and a mirror.
A bathroom with a tiled wall, a bench, and a shower area.
A modern bar area with wooden tables and chairs, a brick accent wall, and a large screen displaying a sports event.
An indoor swimming pool with a person swimming, surrounded by stone pillars and tropical murals.
A modern hotel room with a large bed, a bathroom with a shower and sink, and a small round table.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is AU$160
includes taxes & fees
4 Oct - 5 Oct

Explore the area

View map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100
  • Place, Congress Centre
    ‪3 min walk‬
  • Place, Grand Cercle Casino
    ‪3 min walk‬
  • Place, Thermes Chevalley
    ‪9 min walk‬
  • Airport, Chambery (CMF-Chambery - Savoie)
    ‪16 min drive‬

Room options

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

A modern hotel room with a bed, a desk with a laptop, a TV, and a blue wardrobe.

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

A modern hotel room with a bed, desk, chairs, a TV, and a bathroom visible through an open door.

Superior Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

A modern bedroom with a bed, a yellow armchair, a nightstand, and a large window with a view.

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

A modern hotel room with a large bed, a bedside table, and a view into the bathroom.

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Room

  • Sleeps 4

View all photos for 1 Queen Bed Non-Smoking Comfort Room Courtesy Tray

A modern hotel room with a bed, desk, chair, and large window with curtains.

1 Queen Bed Non-Smoking Comfort Room Courtesy Tray

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room

  • Sleeps 4

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About the area

Aix-les-Bains

Urban Hotel Aix-les-Bains, BW Signature Collection puts you in the heart of Aix-les-Bains, within just a 10-minute stroll of Grand Cercle Casino and Thermes Chevalley. Highlights at this hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The Wall is the hotel's own bar. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. 377 square feet (35 square metres) of event facilities include meeting rooms and conference space, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, spa services and a fridge in a common area. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .With a stay at this 4-property class Aix-les-Bains City Center hotel, you'll be 1.4 km (0.9 mi) from National Thermal Baths and 2.8 km (1.7 mi) from Lake Bourget.

What's nearby

  • Congress Centre - 3 min walk - 0.3 km
  • Grand Cercle Casino - 3 min walk - 0.3 km
  • Château de la Roche du Roi - 8 min walk - 0.7 km
  • Thermes Chevalley - 9 min walk - 0.8 km
  • National Thermal Baths - 3 min drive - 1.8 km

Getting around

  • Aix-les-Bains - Le Revard Station - 6 min walk
  • Chambery (CMF-Chambery - Savoie) - 15 min drive

Restaurants

  • ‪Restaurant L'estrade - ‬1 min walk
  • ‪L'Arbre A Palabres - ‬6 min walk
  • ‪Le Campa - ‬6 min walk
  • ‪Café des Bains - ‬6 min walk
  • ‪La Rotonde - ‬3 min walk

About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

As a guest of Urban Hotel Aix-les-Bains, BW Signature Collection, you'll find an indoor pool, a hot tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. Event space at this hotel measures 377 square feet (35 square metres) and includes conference space. Spa services, multilingual staff, and room service (during limited hours) are also featured at the business-friendly Urban Hotel Aix-les-Bains, BW Signature Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Aix-les-Bains hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 6 levels
  • Conference rooms
  • 377 sq ft of conference space
  • 35 sq. m of conference space
  • Built in 1992
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Fridge in a common area
  • Bar or lounge
  • Dining venue
Urban Hotel Aix-les-Bains, BW Signature Collection offers 62 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. The spa is equipped with Turkish bath/hammam.

Similar properties

A person in a pool with water cascading from a rocky structure above.
Riviera – Hotel, Restaurant & Spa (formerly Golden Tulip Aix les Bains)
Aix-les-Bains City Center
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 646 reviews
The price is AU$177
includes taxes & fees
16 Sept - 17 Sept
Riviera – Hotel, Restaurant & Spa (formerly Golden Tulip Aix les Bains)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (EUR 13 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Wall
  • The Wall

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 377 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Pool loungers

Spa

  • Spa services
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1992
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Wednesday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 13 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Frequently asked questions

What is the cancellation policy at Urban Hotel Aix-les-Bains, BW Signature Collection?

Urban Hotel Aix-les-Bains, BW Signature Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Urban Hotel Aix-les-Bains, BW Signature Collection?

As of 14 Sept 2026, prices found for a 1-night stay for 2 adults at Urban Hotel Aix-les-Bains, BW Signature Collection on 4 Oct 2026 start from AU$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Urban Hotel Aix-les-Bains, BW Signature Collection?

Yep, Urban Hotel Aix-les-Bains, BW Signature Collection has a covered self car park for EUR 13 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Urban Hotel Aix-les-Bains, BW Signature Collection?

The closest beach to Urban Hotel Aix-les-Bains, BW Signature Collection is Plage d'Aix les Bains (1.8 km).

Is there a spa on site at Urban Hotel Aix-les-Bains, BW Signature Collection?

There's no onsite spa, but this property does offer spa services.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a pool?

Urban Hotel Aix-les-Bains, BW Signature Collection has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 7:00 PM.

What makes Urban Hotel Aix-les-Bains, BW Signature Collection a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Urban Hotel Aix-les-Bains, BW Signature Collection.

Is Urban Hotel Aix-les-Bains, BW Signature Collection family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Urban Hotel Aix-les-Bains, BW Signature Collection is a hit with families.

Does Urban Hotel Aix-les-Bains, BW Signature Collection serve breakfast?

You bet, buffet brekkie is on offer weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Urban Hotel Aix-les-Bains, BW Signature Collection?

No, Urban Hotel Aix-les-Bains, BW Signature Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Urban Hotel Aix-les-Bains, BW Signature Collection?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed on Monday, Wednesday and Sunday.

What time are check-in & check-out at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 458 reviews
Rating 8 - Good. 153 out of 458 reviews
Rating 6 - Okay. 42 out of 458 reviews
Rating 4 - Poor. 23 out of 458 reviews
Rating 2 - Terrible. 18 out of 458 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Bjørn Olav

Liked: Cleanliness, staff & service, amenities
Nice, practical overnight, good breakfast, good (small) spa in the basement.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Hisham

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, liked the pool, sauna and steam room. Didnt like paying €16 to use it. Great location for shopping.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

PIERRICK

Liked: Cleanliness, staff & service
Top
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in decent location for the centre of town. Nice spa facilities too.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

kynsella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an excellent stay at this hotel. The room was spotless, beautifully decorated, and very comfortable. The breakfast was fabulous, with plenty of delicious options. We also enjoyed the pool, jacuzzi, sauna, and steam room ,everything was perfect! A true four-star experience. I highly recommend this hotel and will definitely come back.
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel with value for money.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful, comfortable stay. Staff were very helpful and gave us a free upgrade to our room! Very eco-conscious with water provided in reusable bottles. Spa was very luxurious.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was advertised as a 4 * hotel. Certainly it had facilities like a pool, fitness room and bar but the bar menu was mediocre. My biggest disappointment was the standard of furnishing. Seats with stained upholstery, no additional cushions on the chairs which were very wide and difficult to feel comfortable on if you are short. The bedding for the sofa bed was poor. I do not consider an Eleclerc basic pillow satisfactory for 4 *. The innards had separated into bits. The quilts were equally poor quality. We had hoped for better in a suite. Finally the breakfast was also disappointing. Limited choice.....and we were there early ...nothing labelled e.g. how to make or choose a drink and no staff to ask ...we have had better in 2 * accommodation.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Pascal

Liked: Property conditions & facilities
Super
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and clean hotel

The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fee didn’t include access to the spa but I wouldn’t have had time to use it anyway.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

michelle

A great stop off on the way to your destination.

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tout nikel à refaire avec plaisir
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel au centre ville, bien situé, juste en-dessous le parc floral des thermes. Chambre très propre. Personnel serviable et très sympa. Parking en sous-sol (13€ la nuit), mieux vaut penser à réserver une place. Petit déjeuner buffet, correct mais sans plus.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

GABY

Liked: Staff & service, amenities
Petit déjeuner correct. Personnel aimable.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

LILIANE

Liked: Property conditions & facilities
Disliked: Amenities
Propreté de la chambre à améliorer, remise en état trés tardive 15 h00. Indisponibilité de place au petit déjeuner vendredi 5 / 06/ 2026 à 8h45 aucune table n'est débarassée ou alors sale. Pas de couverts, manque de viennoiseries. Sans parler de la panne d'eau chaude.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien salle de bain un peu petite et colonne de douche HS
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre supérieure est grande est agréable mais les rideaux laissent passer trop de lumière et manque d'insonorisation. Pdej copieux mais le personnel a du mal à suivre vu le volume. L'espace spa est agréable, l'eau est bien chaude. Ayant réservé le parking bien pratique en plein centre, quoique payant, j'aurais aimé qu'on me donne les infos d'accès avant l'arrivée. Il faut savoir qu'un frigo partagé est disponible dans le hall, intéressant ainsi qu'une machine à café et bouilloire avec thé. Vous pouvez demander une gourde à l'accueil pour vous servir au distributeur d'eau filtrée plate ou pétillante, à restituer au départ. L'info sur cet espace et la gourde n'est hélas pas visible.
Stayed 3 nights in Jun 2026