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4.2 out of 5

"The service was amazing! The park itself was jam packed with activities for the kids, amenities were clean, loved the café van too 😁 Will DEFINTELY b ... " More

By a verified traveller on Sun 25 Jul 2021

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Hotel Description

At BIG4 Whitsundays Eco Resort you'll be 4 km (2.5 mi) from Conway Conservation Park and 4.5 km (2.8 mi) from Shute Harbour Jetty. Highlights at this holiday park include an outdoor swimming pool and in-room free WiFi.

You can enjoy LED TVs and hair dryers, featured in all 22 accommodations. Additionally, refrigerators and free toiletries are available.

This pet-friendly holiday park offers free WiFi in public areas, a library, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 3.5-star Flametree holiday park include Port of Airlie and Airlie Beach Lagoon.

Basic Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Economy Cabin

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Studio

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 4 Max

Deluxe Cabin

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

BIG4 Whitsundays Eco Resort ratings based on 43 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for BIG4 Whitsundays Eco Resort

Everyone (10) Couples (9) Family (24)
5 out of 5
The service was amazing! The park itself was jam packed with activities for the kids, amenities were clean, loved the café van too 😁 Will DEFINTELY be back soon 💯👌

Posted by on 25 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by Owner

Thank you for your wonderful review! We are so pleased you all enjoyed your stay and look forward to welcoming you back for a future stay!!

5 out of 5

Posted by on 20 Jul. 2021

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5 out of 5
.

Posted by on 20 May 2021

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Comment from Hotel Management

21 May 2021 by Aaron

Thank you so much for the wonderful review. Safe travels and we hope to see yo next time your in the Whitsundays. :)

1 out of 5
I know nothing about this place as the extremely rude receptionist refused our booking

Posted by on 24 Jan. 2021

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5 out of 5
Great play to stay, we will be back. Very helpful and caring staff, loved the big camps sites, and they offer food on site, like pizza one night or fish and chips, if you don’t feel like cooking..lots of things for the young humans to do to... great camp kitchen setup..even though your next to the airport, the noise from that only last a couple of seconds...

Posted by , from Brisbanr on 7 Aug. 2020

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Comment from Hotel Management

12 Aug. 2020 by aaron

Hi Mark, thanks heaps for your wonderful review, we are so glad you enjoyed your stay with us. safe travels and we look forward to your return. :)

5 out of 5
Great customer service, clean property, peaceful and environmentally friendly. I will definitely return

Posted by on 11 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Aaron Angie

Thank you so much for taking the time to leave us a review. We are thrilled you enjoyed your stay. Travel safe!

5 out of 5
Close to airport, perfect for fly in pilots and passengers

Posted by on 8 Sep. 2019

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Comment from Hotel Management

8 Sep. 2019 by Aaron

Thank you so much for taking the time to leave us such a great review, we are super pleased you enjoyed your weekend and the airshow. Safe travels and hope to see you again soon. :) Aaron & Angie

2 out of 5
People where rude, wasn’t as nice as it makes out, wouldn’t be going back any time soon

Posted by , from Mackay on 26 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Angie

Hi Shantelle, Thank you for taking the time to leave a review. If you would like to contact us directly to discuss your comments, we would be happy to take your call. As we can not find your actual name in our system, we have only had one Wotif booking for the date of the 25th April. It was booked for 2 people but in fact had 4 people staying in the apartment. Angie the owner kindly requested on departure that the guests pay for the additional two persons. We are sorry if you felt this was not an appropriate request, however, all our room rates are based on two adults sharing & any extra adults are to be declared & paid for at time of booking. The question was also asked directly on arrival of how many people were staying in the 2 bedroom apartment & we were told 2 were staying however when you handed your keys to the owner she noticed 4 people in the car & kindly requested that you pop into office & make the additional payment which you were happy to do.

3 out of 5
Adequate accommodation which was dog friendly. ....

Posted by on 2 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by Angie

Thank you for taking the time to leave a review.

2 out of 5

Posted by on 7 Jan. 2019

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Comment from Hotel Management

13 Feb. 2019 by Aaron Angie Barton

We thank you for taking the time to write a review & we welcome all feedback. Warm Regards

About the Big4 Whitsundays Tropical Eco Resort

Location 2955 Shute Harbour Road, Flametree, QLD 4802

Property Features

As a guest of BIG4 Whitsundays Eco Resort, you'll find an outdoor pool, a library, and tour/ticket assistance. Public spaces have free WiFi. BIG4 Whitsundays Eco Resort also features barbecue grills, a garden, and a picnic area. Self parking is free. This 3.5-star Flametree holiday park is smoke free.

  • 1 floor
  • 22 guestrooms or units
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

BIG4 Whitsundays Eco Resort offers 22 air-conditioned accommodations with hair dryers and complimentary toiletries. LED televisions come with digital channels. Bathrooms include bathtubs or showers. This Flametree holiday park provides complimentary wireless Internet access.

  • LED television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Bathtub or shower
  • Hair dryer
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 5:00 PM. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

The front desk at this property is open daily from 9:00 AM - 5:00 PM.
Guests will receive lockbox information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Pet Policy

  • Pets: AUD 20.00 per pet, per night, plus a one-time cleaning fee of AUD 200.00
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

  • No rollaway/extra beds available
  • No lifts
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 5:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Pets cannot be left unattended
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 16
  • Guests must register online prior to arrival

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 20.00 per pet, per night plus AUD 200.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big4 Whitsundays Tropical Eoo Resort Flametree
  • Flametree Tourist Village Campground
  • Tourist Village Campground
  • Big4 Whitsundays Tropical Eoo Flametree
  • Big4 Whitsundays Tropical Eoo
  • Big4 Whitsundays Tropical Eco Resort Flametree
  • Big4 Whitsundays Tropical Eco
  • Big4 Whitsundays Eco Flametree
  • Big4 Whitsundays Tropical Eco Resort
  • BIG4 Whitsundays Eco Resort Flametree
  • BIG4 Whitsundays Eco Resort Holiday park
  • BIG4 Whitsundays Eco Resort Holiday park Flametree

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.