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4.2 out of 5

"The service was amazing! The park itself was jam packed with activities for the kids, amenities were clean, loved the café van too 😁 Will DEFINTELY b ... " More

By a verified traveller on Sun 25 Jul 2021

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Hotel Description

At Big4 Whitsundays Tropical Eco Resort you'll be within steps of Great Barrier Reef and Conway National Park. Highlights at this holiday park include an outdoor swimming pool and in-room free WiFi.

LED TVs with digital channels are featured in all 10 soundproofed accommodations.

This holiday park has free WiFi in public areas, a library, and a garden. Additionally, you'll find a snack bar/deli and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 3.5-star Flametree holiday park, you'll be 4 km (2.5 mi) from Conway Conservation Park and 4.4 km (2.8 mi) from Shute Harbour Jetty.

Powered Camp Sites - Empty Lot - No Bedding

Bed Count room.options.bedSize. Maximum Occupancy 6 Max

Unpowered Camp Sites - Empty Lot - No Bedding

Bed Count room.options.bedSize. Maximum Occupancy 6 Max

Deluxe Eco Lodge 1 Queen | 2 Bunk

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Ensuited Villa 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Eco Lodge 1 Queen | 2 Bunk

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Eco Lodge Double - 1 Queen | 1 Double

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Big4 Whitsundays Tropical Eco Resort ratings based on 43 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Big4 Whitsundays Tropical Eco Resort

Everyone (10) Couples (9) Family (24)
5 out of 5
The service was amazing! The park itself was jam packed with activities for the kids, amenities were clean, loved the café van too 😁 Will DEFINTELY be back soon 💯👌

Posted by on 25 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by Owner

Thank you for your wonderful review! We are so pleased you all enjoyed your stay and look forward to welcoming you back for a future stay!!

5 out of 5

Posted by on 20 Jul. 2021

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5 out of 5
.

Posted by on 20 May 2021

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Comment from Hotel Management

21 May 2021 by Aaron

Thank you so much for the wonderful review. Safe travels and we hope to see yo next time your in the Whitsundays. :)

1 out of 5
I know nothing about this place as the extremely rude receptionist refused our booking

Posted by on 24 Jan. 2021

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5 out of 5
Great play to stay, we will be back. Very helpful and caring staff, loved the big camps sites, and they offer food on site, like pizza one night or fish and chips, if you don’t feel like cooking..lots of things for the young humans to do to... great camp kitchen setup..even though your next to the airport, the noise from that only last a couple of seconds...

Posted by , from Brisbanr on 7 Aug. 2020

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Comment from Hotel Management

12 Aug. 2020 by aaron

Hi Mark, thanks heaps for your wonderful review, we are so glad you enjoyed your stay with us. safe travels and we look forward to your return. :)

5 out of 5
Great customer service, clean property, peaceful and environmentally friendly. I will definitely return

Posted by on 11 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Aaron Angie

Thank you so much for taking the time to leave us a review. We are thrilled you enjoyed your stay. Travel safe!

5 out of 5
Close to airport, perfect for fly in pilots and passengers

Posted by on 8 Sep. 2019

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Comment from Hotel Management

8 Sep. 2019 by Aaron

Thank you so much for taking the time to leave us such a great review, we are super pleased you enjoyed your weekend and the airshow. Safe travels and hope to see you again soon. :) Aaron & Angie

2 out of 5
People where rude, wasn’t as nice as it makes out, wouldn’t be going back any time soon

Posted by , from Mackay on 26 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Angie

Hi Shantelle, Thank you for taking the time to leave a review. If you would like to contact us directly to discuss your comments, we would be happy to take your call. As we can not find your actual name in our system, we have only had one Wotif booking for the date of the 25th April. It was booked for 2 people but in fact had 4 people staying in the apartment. Angie the owner kindly requested on departure that the guests pay for the additional two persons. We are sorry if you felt this was not an appropriate request, however, all our room rates are based on two adults sharing & any extra adults are to be declared & paid for at time of booking. The question was also asked directly on arrival of how many people were staying in the 2 bedroom apartment & we were told 2 were staying however when you handed your keys to the owner she noticed 4 people in the car & kindly requested that you pop into office & make the additional payment which you were happy to do.

3 out of 5
Adequate accommodation which was dog friendly. ....

Posted by on 2 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by Angie

Thank you for taking the time to leave a review.

2 out of 5

Posted by on 7 Jan. 2019

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Comment from Hotel Management

13 Feb. 2019 by Aaron Angie Barton

We thank you for taking the time to write a review & we welcome all feedback. Warm Regards

About the Big4 Whitsundays Tropical Eco Resort

Location 2955 Shute Harbour Road, Flametree, QLD 4802

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. An outdoor pool, a library, and tour/ticket assistance are also featured at Big4 Whitsundays Tropical Eco Resort. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Flametree holiday park.

  • 1 floor
  • 10 guestrooms or units
  • Deli
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Big4 Whitsundays Tropical Eco Resort offers 10 accommodations with air conditioning. LED televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • LED television
  • Digital channels
  • Refrigerator
  • Housekeeping (daily)
  • Sound-insulated rooms
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 6 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

Per the property, all staff members at this property are fully vaccinated against COVID-19.

The front desk at this property is open daily from 7 AM - 6 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 16

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one way)
  • Airport shuttle fee per child: AUD 12 (one-way), (from 4 to 14 years old)
  • Crib (infant bed) fee: AUD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big4 Whitsundays Tropical Eoo Resort Flametree
  • Flametree Tourist Village Campground
  • Tourist Village Campground
  • Big4 Whitsundays Tropical Eoo Flametree
  • Big4 Whitsundays Tropical Eoo
  • Big4 Whitsundays Tropical Eco Resort Flametree
  • Big4 Whitsundays Tropical Eco
  • Big4 Whitsundays Tropical Eco
  • Big4 Whitsundays Tropical Eco Resort Flametree
  • Big4 Whitsundays Tropical Eco Resort Holiday Park
  • Big4 Whitsundays Tropical Eco Resort Holiday Park Flametree
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.