Accor Hotels - accommodation in Aci Castello

The room is pretty small being a twin room and there is even smaller bathroom and we have problem getting boiled clean water because they did not give the kettle , instead there was a coffee machine which was extremely difficult to operate and the cups provided the paper ones were very, very small. As a result we have to buy water bottles from outside to fill the coffee machine. The staff were okay , one gentleman on arrival gave us the wrong message that we were already billed when it was not the case and we were billed at the end when we checked out . Not a big deal but we kept looking at our credit card and bank statements to check whether it was already done or not which was a bit of a waste of time and unnecessary, one of the girls at the reception kindly gave us a small bottle water so that was appreciated. Overall it was okay but it would do with a bit more space to put things on like toiletries in the bathroom and also the roof off restaurant was costly and the view wasn’t that brilliant anyway.

Was happy about the sea view room we selected. Loved watching the sunrise in the morning. Comfortable room and helpful staff. Breakfast was good, although it would have been better if they opened up before 7:30.

I booked triple room and I am happy with the size of the room and beds. However, the food in the hotel is not good. It’s also pricy. It took us some time to find the room because the room number is not listed anywhere so we had to ask the person who work in the hotel. There are no restaurants around that area, which disappointed us, when I booked it from Hotel.com, it says 4 mins walking to the beach, I imagined there would be tourists and restaurants around the area.