Luxury Accommodations in Highland

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Room was comfortable and spacious, breakfast in mornings wasca great bonus and signing up for Hyatt rewards helped with nobearly check in fee and bottle of water everyday helped with the 90°+ weather. Was a short walk to convention center and places i needed to go. While breakfast was a bonus, with 2 big conventions they didnt prepare forvenough staff, plates ran out, would've been more efficient to use large chaffing dishes over 2 gallon pots. Also for other meals at bar there was a time no food because of shift change. 2 days the elevators didnt work or just one worked had to use staff elevator. If you were on a lower floor stairs ok but i was on 22nd floor. While breakfast was a bonus, staff was un prepared for the amount of guests with 2 big conventions.

Overall, very comfortable and clean, no issues with the use of the hotel. The pool was overrun with kids and the hotel staff are overworked and customer service is not a priority but really not a big deal