8/10 Good
Laura S
Travelled with family
7 Mar 2024
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and it was great to have daily room service. Concierge helped us rent bikes and it was seamless. Grounds were very well kept, staff was very nice. Fun to see the resident cats in the morning poolside and seemed the hotel cared about them (big points there for me). Biggest con was the poolside service. We stayed 2 nights and both times got to the pools after 4pm. Towels were completely out both times and had to ask to restock (and even then were only a few brought). Cocktails were pricey and honestly not great. Bartender I think merged the recipes for my husbands and my cocktail and a separate day had a pina colada that was pretty tasteless. Apparently the poolside service must stop at 5. We were the last to get to order drinks and many others wanted them in the adult pool which was farthest from the bar. Didn't feel we really got our moneys worth out of the mandatory resort fee but in honesty didn’t use the shuttle or amenities at Smathers beach. No offer to help with bags to the room. Only 1 of the 4 windows in the room had a screen and we would have loved to have the windows open with the nice weather. Overall it was a good experience but there were some 4 star things that just weren’t there, mostly related to the poolside service. The valets were very nice and we did leave an item in the hotel upon check out which was recovered. Had a good time and overall recommend but we have high expectations for a four star hotel with the prices we are paying.
Laura S
Stayed 2 nights in Feb 2024