Wotif Reviews

The website was easy to navigate and the pricing was better than other sites. I shop often on travel sites and always leave Wotif till last knowing I’ll get a great deal.

good information, always can find what i need.

Actually the actual service was good, but wading through descriptions of what was available became difficult and hard to follow.

Very poor. Online chat not suitable for my cancellation request. Clearly online person did not follow through with my request.

It was straight forward with option and took 5mins. I have asked the esplanade a few questions and the response was prompt.

Easy to book all info relevant and very detailed.

Try to set up an account and you get this message regarding your booking experience. No good.

Great service, very helpful staff

Simple to use, accurate information and prices.

On the website a message popped up when I had completed my booking that a confirmation email had been sent to my email address. I never received any email from you confirming my booking.

I wanted three separate rooms and I couldn’t see on the website that I could book the extra rooms in the one booking. I didn’t want a three room apartment. I wanted three separate rooms. I was forced to make three separate bookings.

I received two text messages confirming two of the bookings but nothing for the third booking at all, no text message and no email for any of the bookings.

I had to get my daughter to search and make sure that the third booking was in fact on your records. She was able to establish that it was even though I hadn’t received any text message or emails.

When I made each booking I made a note of each Wotif Itinerary Number. Lucky that I did that.

What is particularly disturbing is that my daughter found the identical three rooms for the same hotel for the same night on Booking.com for a considerably cheaper price. Not a small amount of difference but a large amount of difference. I felt ripped off and cheated.

Many years ago my daughter worked part time at Wotif in their call centre in Brisbane whilst she was studding at university. I was then doing quite a lot of travel and I always used Wotif, well before my daughter started working for them.

I am very disappointed.

Richard Ebbott.