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Customer Experience Rating
5/ 5

Excellent process and ease of use

Customer Experience Rating
1/ 5

I booked, paid and my booking was confirmed. The day afterwards, I received this msg from the host and VRBO.

Very disapointed! Thought I was dealing direct with Wotif so I would have no problems. I have no idea if below is real or she realised an event is on and she could charge more or just badly organised to not fix her password immediately with VRBO or why VRBO still advertised availability with wotif and took money and confirmed booking. Left scrabbling next day to book accom much further to venue, then if I had booked the day before.

Message from the host

Hi Lisa,

Thank you for interested in my property! Unfortunately, 7th & 8th arenot available, somehow I can’t sign in to my Vrbo , so I cannot update the status, I am sorry for the inconvenience.

If you change the date, may be I can book you in.

Best regards!

Sue

Modern Cosy Apt in the heart of Wentworth Point
Vrbo reservation ID: HA-87QXCB
Wotif itinerary: 72572023826643

Customer Experience Rating
3/ 5

I was under the impression when making our booking that it was book now pay later at property arrangement, or pay just before booking date but I have found that the total cost of the booking was charged to my credit card within 24 hours of making the booking. Not impressed!

Customer Experience Rating
5/ 5

Easy to use website.
Lots of options to choose from.

Customer Experience Rating
5/ 5

Excellent, easy to use

Customer Experience Rating
1/ 5

The receptionist upon arrival was disgustingly rude.

No where did it state that an additional $200 would be charged and returned 1-2 weeks later.

Room was filthy with stained lounges, and mysterious red water marks on the roof over the bed. The whole hotel has randomly patched holes in the walls but never sanded them and repainted.

Customer Experience Rating
1/ 5

I haven’t booked anything. On the 9 th June 2023 ? I’m booked 28th June till 9 th July Bali.

Customer Experience Rating
1/ 5

The room was old but clean but the bed base was broken so we had to put the mattress on the floor. Would never stay there again.

Customer Experience Rating
5/ 5

Easy to use and find the hotel and have many choices to choose.

Customer Experience Rating
4/ 5

easy booking experience