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Customer Experience Rating
4/ 5

Informative, efficient, good range of choices.
But …….at the payment stage, it wasn’t clear to me that the payment had actually been completed. This could be clearer if a final confirming message came on screen – to say that payment has been successful.

Customer Experience Rating
3/ 5

Very frustrating as I cannot add on extra nights to my accomodation n I hve to search for another hotel

Customer Experience Rating
5/ 5

So easy

Customer Experience Rating
2/ 5

I found it very inconvenient that the phone numbers were bogus and did not have valid phone numbers.

The Hotel has confirmed the reservation but my credit card was billed a different amount than the Wotif Invoice and there was no notice from Wotif about this change which made me feel insecure that my reservation was confirmed by the Hotel. This required me to search to contact the Hotel and then feel suspicious that I would be billed a second time by Wotif which I hope will not happen
despite that the amount billed was less than the invoiced amount. IF you are

Customer Experience Rating
5/ 5

Very easy

Customer Experience Rating
5/ 5

good

Customer Experience Rating
4/ 5

because it gave me the option to pay online or at the property.

Customer Experience Rating
4/ 5

Quick, efficient and everything confirmed. Good price

Customer Experience Rating
5/ 5

Extremely efficicient. Very fast reply

Customer Experience Rating
5/ 5

Prompt resolution of an issue