Wotif Reviews

All bookings were correct and to description

I found the process straight forward until I pressed the submit button , which told me sorry this process had failed , try again ! Not good enough , I should be able to see at the end of the transaction that my request has been submitted on the first attempt not on the second or third try ! Thanks

The website was easy to negotiate and made it simple to choose a property and secure my booking. Wotif was able to get much a much better deal than any other website.

This would have to be the worst customer service by both Wotif and the hotel I’ve ever experienced. I rang the hotel to try and cancel my booking due to a change in requirements with my work. The hotel told me it was cancelled and that I would have to ring Expedia for a refund. (Expedia) has nothing to do with my booking. I rang them, they wouldn’t refund my money. I got told to ring to hotel back which I did. Still no refund and just got redirected back to Expedia as the hotel told me they are the ones who have my money. I checked my booking email from Wotif which clearly states they do not charge a cancellation fee. I rang Wotif and was told my booking was never cancelled! Despite the fact that I had been in communication a number of times about this cancellation and the hotel never told me I had to ring Wotif. When I spoke to Wotif they were completely non caring or understanding and said I would have to forfeit the money.

This was the first time I have booked anything through Wotif’s service. I was very happy with the process especially being able to use PayPal.

Very prompt service with reply.

Easy to assess accommodation. Easy to organise.

I have not used the booking yet.

great price, good explanation of the rooms and comparing with other locations and rooms within the hotel

Very easy to use and found a great deal.