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Customer Experience Rating
4/ 5

Easy and efficient to use, never having used them before I found the process seamless.

Customer Experience Rating
3/ 5

I selected stay dates 12-13 March but somehow it booked for 30-31 March. When I tried to change it, the software path was hopeless and took me on endless loops for an hour. Eventually I cancelled and rebooked. Hopefully I get a refund. I think your software should function more clearly. If it does not extend to changing booking dates, or doing so at a specific establishment, it should say so and then progress to cancellation & rebook advice.

Customer Experience Rating
2/ 5

The site continued to drop out during searches and during payement

Customer Experience Rating
5/ 5

I like the changes you’ve made, really easy to make my booking and quickly completed.

Customer Experience Rating
5/ 5

excellent way to book just booked again the same way

Customer Experience Rating
4/ 5

Great service quick and convenient

Customer Experience Rating
5/ 5

Process was seamless and provided me with best available rate.

Customer Experience Rating
3/ 5

I was disopointed that I did not recieve a confirmation email of my booking with reciept of payment. Payment has been deducted from my account.

Customer Experience Rating
3/ 5

Why did Wotif take the room charge from my bank account at time of booking? I don’t use the room until Saturday 10 March.

Customer Experience Rating
4/ 5

It was hassle free and worked for me