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Customer Experience Rating
5/ 5

Fast quality service. Love this site. Would recomend to my family and friends.

Customer Experience Rating
5/ 5

Good quick and easy to follow.

Customer Experience Rating
4/ 5

Easy and quick

Customer Experience Rating
5/ 5

wonderful cute little room. Very nice bed and bathroom was realy good. I am certainly keeping their contact details for next time i travel to melbourne.

Customer Experience Rating
4/ 5

I think it is excellent. I had no trouble entering the place and dates and selecting a hotel.
The only (little) problem, and it catches me every time: when I go to pay, I forget that it is an international internet transaction and, as I have my cards barred to these transactions, it bombs out, meaning I have to take the barring off and try again.
Maybe a little warning would save some hassle?

Customer Experience Rating
5/ 5

Easy to book, reliable service. I will continue to return.

Customer Experience Rating
5/ 5

tbe service was grwat with plenty of choice at different budgets

Customer Experience Rating
5/ 5

Easy to book will recommend to others site easy to access

Customer Experience Rating
5/ 5

Makes it very easy to book accommodation quickly

Customer Experience Rating
1/ 5

I made a booking to Florence for coming December 2018 on Wotif website and it’s supposed to be a free cancellation and pay at hotel booking. But my credit card was charged plus an international transaction fee. I then wrote back to the support team email for more than a week, no one response to me at all. I don’t even know can I cancel my booking or not if my schedule is changed. It’s very poor customer service.
Grace