Kevin
Informative and efficient. Excellent choices of accommodation.
April 14, 2018Informative and efficient. Excellent choices of accommodation.
April 14, 2018We got the wrong room type and a cortesy from the hotel management they gave us the right
April 14, 2018A cancellation in this instance.done professionally,quickly and pleasantly
April 14, 2018Booking was so easy and straight forward I wasn’t sure I had actually booked the 3 rooms
April 14, 2018Easy to use website. Love the mal when booking an area you don’t know very well
April 14, 2018it says i won’t get charge until i stay.
i just got reminder day before yesterday that the hotel charged me.
Easy to use
April 14, 2018Good service, most competitive price for accommodation.
April 14, 2018Nice and clean would stay there again .
April 14, 2018I am having a bad experience dealing with a booking that was made on the wrong date, accidentally. I thought I had requested the date correctly, booked it, did not receive (as I recall) a double-check and found it to be 15th and 16th of April not the 27th April. Of course I did not request a flexible booking change because I wanted the 27th.I contacted the Hotel immediately, they replied next day and told me to contact wotif. I eventually contacted Wotif (no online change options?) by phone and being overseas with restricted internet and a phone card, I couldn’t hang on. However, I asked the guy to contact the hotel and inform them of the mistake and to request a change in the date. Apparently he didn’t contact them because of my subsequent emails to the hotel. Ive got no more time to deal with this as I am under the pump with work overseas. I am only emailing this now because the issue is not resolved. I request a complaint number from Wotif AND I do not authorise wotif to deduct a payment from my account. I am informing you of this before this booking is supposed to happen, so this matter can be resolved later. Regards Tim Godfrey
April 14, 2018