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Customer Experience Rating
5/ 5

Absolutely lovely owner/manager fantastic customer service. Clean and tidy property and nice comfy bed, across from lake and great food at the RSL next door.

Customer Experience Rating
5/ 5

WOTIF ALWAYS FULFILLS MY NEEDS AT A COMPETIVE PRICE

Customer Experience Rating
4/ 5

Not a huge fan of on line bookings but Wotif was pretty easy.

Customer Experience Rating
5/ 5

Everything

Customer Experience Rating
5/ 5

MADE IT EASY

Customer Experience Rating
2/ 5

I BOOKED A PLACE TO STAY, PAYED THE DEPOSIT. PRINTED OF THE RECEIPT.
THEN RECEIVED A EMAIL STATING BOOKING CANCELLED ALREADY BOOKED ): .NOW I HAVE TO WAIT FOR REFUND AS WELL AS DISAPOINTING FAMILY .

Customer Experience Rating
1/ 5

They were quite understanding about our late arrival, having been delayed by driving conditions; that is the only good thing I can say.
It was very cold that night – temps below 5 degrees. After a long cold drive, through foggy conditions, we were looking forward to a warm room, so when we first entered and noted the dated decor, and glue marks still on the wall where the old beds HAD been, we just dismissed our concern and turned on the heater……and waited……and waited…..when the heater finally started to actually blow some air, (more that 10 minutes later) it barely differed from the ambient air, despite us turning the temp up on the control. So we thought, we’ll just go straight to bed where it will be warm; ONE threadbare, cotton blanket on one of the beds, and ONE grubby old blanket on the other, both topped with a white sheet. The sheet on one of the beds had something brown smudged on it. I looked in the wardrobe for spare bedding, and found only a pillow. Wrinkled and with fresh smudges of mascara on it.
The television didn’t work. Again, I can deal with old, and with cracked tiles, broken skirting boards, with a bit of decay at the ends, but DIRTY and non functional – we would probably have been better off sleeping in swags.
VERY POOR.

Customer Experience Rating
4/ 5

Reasonably user friendly app

Customer Experience Rating
5/ 5

It was easy to compare a few places and price.
Booked the Travelodge in Docklands, have stayed there before was nice and easy.

Customer Experience Rating
3/ 5

Dirty hotel room, bedsheets hadn’t been properly cleaned