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Customer Experience Rating
4/ 5

Simple and easy to use

Customer Experience Rating
5/ 5

easy, user friendly

Customer Experience Rating
1/ 5

I’ve avoided using agencies such as yours, Hotels.com etc, when booking accommodation as I’ve often found that I’ve been short measured in some way eg, less favorable cancellation conditions ( very important to me ) to name one, when compared with purchase direct from the hotel. The hotel tariff also has been as good as or better than the agents offer.

It’s happened again! I recently booked a room for one night at the Kings Canyon Resort NT. What I got for $404 was a standard room with breakfast.When I looked up the Kings Canyon Resort website, they offered the same deal ($404 with breakfast ) but it also included a free BBQ meal for two persons.

I would imagine you hotel agencies operate on the premise that by buying in bulk from the hotels at a cheaper overall room rate, you can pass some of these savings onto potential customers.This to me is how it should work. Not by sneakily taking off some of the additional benefits ( “add ons” ) as in my case.

Wotif won’t have the opportunity to do this to me again.

Yours Sincerely,

Colin Phipps.

Customer Experience Rating
4/ 5

found want I was looking for straight away,motel booked in minutes

Customer Experience Rating
2/ 5

I cannot access my booking online as do not have verification of it .
Have entered itinerary number, re set password and still no luck.
It is very frustrating and time wasting.

Customer Experience Rating
5/ 5

Each and every time I have used Wotif to find accomodation I have been extremely happy with the results.

Customer Experience Rating
4/ 5

Very simple to book. Confirmation imediately.
Had originally booked the same hotel through Booking.com, noticed Wotif $20 cheaper so cancelled within time limit and saved!

Customer Experience Rating
5/ 5

Very easy service to use. Worked very well as a last minute booking.

Customer Experience Rating
2/ 5

On-line I was unable to sign into my account – 3 attempts – email and password double checked.
On-line I was unable to cancel the booking. I use Firefox and Noscript. I allowed the scripts of wotif, expedia, tiqcn, tripadviser, as potentially appropriate, but not some 15 other scripts were on the page, including facebook, and others of doubtful relevance.

Customer Experience Rating
5/ 5

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