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Customer Experience Rating
4/ 5

It’s good thanks

Customer Experience Rating
5/ 5

Awesome service

Customer Experience Rating
5/ 5

Great accomodation

Customer Experience Rating
5/ 5

Fast booking and fast receipt. Confirmation from hotel in the same hour.

Customer Experience Rating
4/ 5

I enjoyed the ease in making the booking the website was clear and easy to follow

Customer Experience Rating
1/ 5

Extremely disappointed with the Olsen and Wotif!
Accomodation had been flooded and we were moved to another hotel across road. Only found this out a few hours before due to arrive as I rang to confirm. No phone. Call prior to this in advance. Poor customer service as was looking forward to the Olsen for sentimental reasons. Was moved to the Como which didn’t have even milk in the fridge for coffee. It’s not unreasonable to expect a phone call when accomodation isn’t available.

Customer Experience Rating
5/ 5

The best online booking service without doubt!

Customer Experience Rating
5/ 5

Yes, would recommend them highly. Very easy to deal with and so straight forward to access and use the on line purchase. a good format for all computer users.

Customer Experience Rating
5/ 5

I wanted to book a hotel room, this service facilitated my wants.

Customer Experience Rating
1/ 5

Misleading hotel information while booking. Once I paid I found out information wasn’t true and I had issues at hotel on arrival and I then had to book another hotel and spend more money elsewhere as I wasn’t allowed to have my two children stay with me and I couldn’t get my money back even though Wotif had on their website/ in the policy that children allowed and extra bed for extra $40 but that was against hotel policy.