Wotif Reviews

Still waiting for our receipt? Had to ring the motel to check whether the booking happened or not! Disappointing. May as well have rung them direct.

I wouldn’t know how you’d fix it. But when i went to pay upfront for my accommodation, your system wouldn’t accept my credit card. I had to choose pay on site and incur the additional cost, at which point my credit card details were accepted. Afterward, my card worked fine on the web jet booking. Go figure

Request went unnoticed. I am travelling with a gentleman who is 6.4″ – Too tall to fit in middle seat but you guys just dumped him in the middle. I tried changing but have to go through agent. Agent being WOTIF
As this is my second bad experience with you on bad seat allocation, I will not book any flights through WOTIF anymore. With same price I can go to airline straight and have a choice.

You charged me twice for the hotel, still waiting for it to be reversed

It was a different room allocated after booking- because world incorrectly displayed the room type

I made booking on 16 Sept for 26 Sept which I was told no need to confirm and then got a phone call from the hoteĺ yesterday (18 Sept) saying they did not have a room available. I went to book s different room yesterday after phone call only to be able to book a room 30 km as all other rooms in Morwell were gone. Why say confirmed when not in fact so? At least we didnotturn up at first hotel to be told no room.

I had to pay for my return ticket by making 2 transactions, for my departure from current city and the departure from the city I was travelling to. I also did not get a confirmation email from wotif, just one from the airline which made it difficult to locate my itinerary number when contacting customer service and my phone number was not included with my flight details despite entering it when booking for my flight.

I thought I already enter all kids yet somehow they disappeared until I noticed on my booking confirmation. Then i had to change booking at it costs an extra 33 bucks.

1/ We’ve made two recent bookings with Wotif. This survey doesn’t identify which of the two bookings it wants feedback for, it just provides a reference that doesn’t link you to your original cooking.

2/ During our most recent hotel booking for Japan, whilst filling out the comment box for one of the rooms booked – we hit enter to go to the next line and the booking just went through with payment without providing us the opportunity to fill out the other comment box for the second room booked in addition to checking/confirming the details of the entire booking! Massive fail considering we’re not supposed to be able to change anything once booked.

Wotif advertised the room as having no Wotif booking or credit card fees. After booking received Wotif booking email quoting original advertised fee and then received another email from another org confirming booking including extra fee. Not happy with service and full price not being put up front.