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Customer Experience Rating
2/ 5

I still have not been ticketed for this flight by the airline. The online itinerary still states that ticketing is progressing but it has been almost a week.

Customer Experience Rating
2/ 5

In the booking I made you stated that there were no hidden extra charges but upon check in I was told I would need to pay an extra $28 per day for parking. In my book, that’s a hidden extra charge.

Customer Experience Rating
2/ 5

Had a voucher emailed to me and whenspplying this voucher all was ok. However at payment this would not go through. Called help centre I assume in India and they were no help at all.

Customer Experience Rating
2/ 5

Very disappointed to book at $153 per night and in less than a minute after completing the booking to see the same room price change to $137.70.
Not game to cancel to try for the cheaper price incase it was gone before I completed the cancellation. I tried to book again for the cheaper price and the response was ‘ you have just booked this room.’ I could have then cancelled the higher price room. Not happy.

Customer Experience Rating
2/ 5

For the third time i have had issues when booking accommodation on line and needed to contact the call center to correct wrong dates.
i set the dates i require accoommodation for then once i have completed th booking on checking the dbooking advice see that the dates have changed.

Customer Experience Rating
2/ 5

Rooms too small. Inadequate seating.

Customer Experience Rating
2/ 5

Fix the online booking site. For the last few months it has been very slow, and doesn’t seem to be able to load it’s own pictures etc – which at times caused the booking to time out.

Customer Experience Rating
2/ 5

The hotel told me I was booked through Expedia!!! I use Wotif because is an Aussie Co. ??

Customer Experience Rating
2/ 5

make it clearer that you have signed up for a no-refund on cancellation or change.

Customer Experience Rating
2/ 5

The Steyne Hotel Manly

Due to your management not accepting my forms of identification as I did not have a current photo I’d (proof of age card) and only had a photo of my licence myself, my partner and our 11 month daughter were turned away, When I asked about putting the room into a friend’s name if they came down with sufficient identification seeing as I had already paid for the 2 nights stay, I was again refused, therefore seeing as the $258 had been taken from my bank account and I was told I would not be refunded for 4-5 working days my family and I were/are left with no accommodation for 2 nights and no money to find other accommodation and zero help/care or concern from your staff.
I know that this is not the type of feed back I would be wanting for my business and I’m highly disappointed that your staff were willing to leave My daughter in this type of situation with zero concern. I will be waiting for FULL REFUND into my account.
Regards
Very unhappy customer.

4 days and still no communication from anyone has been made regarding this issue