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Customer Experience Rating
2/ 5

Hotel gave us a room with non functional wash basin. Also the next room offered to us was smelling mouldy and musty which is really healthy. Contact wotif for a refund.

Customer Experience Rating
2/ 5

Booking process OK but did not receive email confirmation of booking and took effort to retreive it from app.

Customer Experience Rating
2/ 5

I don’t like that the total fees gets charged straight away to the credit card. We normally use a different booking platform and they don’t charge the total fees until 30 days prior to the check in date which gives me time to save for the accommodation rather than having to pay it off.

Customer Experience Rating
2/ 5

I discovered after I had booked that the dates were wrong. While I accept responsiblity for accepting the booking, it was not glaringly obvious when going through the booking process on my phone that the dates were incorrect. I only realised this when I got the booking email confirmation. Fortunately I could cancel the booking and I re-booked direct with the motel.

Customer Experience Rating
2/ 5

Price started changing significantly from the time I started looking at a site to the time I almost booked. Ended up contacting the hotel directly,

Customer Experience Rating
2/ 5

I thought I was booking to pay at the property which was my preferred choice but wot if took the money out. Otherwise the service and bookings are reliable

Customer Experience Rating
2/ 5

I am yet to receive my email confirmation to which I am extremely disappointed, I would appreciate if I was sent through my confirmation

Customer Experience Rating
2/ 5

Should not offer breakfast in a hotel does not offer breakfast. Made property owner very uncomfortable

Customer Experience Rating
2/ 5

Booking was not there when we got to the hotel

Customer Experience Rating
2/ 5

confirm dates before final booking. booking dates were totally wrong.