Wotif Reviews

We were extremely disappointed with our accommodation. Our ‘deluxe 3 bedroom cottage’ was a pokey, run down little cottage that looked nothing like the photos displayed on the website. The bedrooms were so small that it was difficult for one adult to move around in there, let alone 2. The third bedroom was a shoe box with bunk beds.
The photos displayed on Wotif were very misleading, had the cottage been shown online for what it actually is I never would have booked it.

This service ciuld b much better if yous actually refunded people that made a booking and cancelled shortly after. There should b a period of 3hours from making booking to cancellation of booking. If you cancel within 3 hours should get a full refund

Better description of Hotel Rooms & bed sizes

Booking didnt go through TWICE….yet payments were taken both times…..had to spend alot of time on phone to sort it out.

For no apparent reason, all pricing is now in AUD. I live in New Zealand, so this is no use to me. Why is this, and how can I change it to NZD. Not going to use the site if this can’t be fixed. Will use Trivago instead.

Do you have your information correct? I didnt make a booking for April4th. I made a booking for June2nd 2018. Also this email’s itenerary number is different to my booking’s itenerary number.

Using the site and finding accommodation was easy, as was paying. The change to not provide a GST invoice for Australians is a massive problem, especially without notification before the time of purchase. My business has difficulty with the reimbursement now, as we know the hotel has to pay GST, and therefor GST is included, but the receipt that can be downloaded and the conversation with the customer service representative showed us that Wotif is no longer registered for GST.

We have contacted our entire workforce of 200+ staff and given a directive that no one is to use the Wotif services for business travel arrangements ever again.

I have also publicised this within my Australia wide business network.

Premises is dated and the room required some repairs such as rehanging the curtains after they had previously been pulled from the fixings. The local area and in your room is plagued by Mosquitos. When I went to ask why my room had at least 15 mosquitos on the ceiling I was given the reply “They obviously like you”. I asked for a can of insect killer and it was readily to hand. After looking round the room in more depth I found that the room came with insect spray as standard. No other insects were seen.

When I opened your page, I get called Stuart, My name is Andrew, like on the credit card that pays for everything that has been booked on this site. Stuart is my Father and he hates that name, and has gone by the name Michael for over 80 years. Just seeing Stuart when I open your site, I hate it, this will be the last time I use it. Don’t assume the passengers name is the name is the name they want to use as a greeting.

Perhaps have the booking I paid for and verified by email from Wotif. Arrived Bali late last night to find no booking at hotel for the 4th April. Tried calling Wotif but auto prompting asked for info I didn’t have at hand – no option to SPEAK with a Wotif rep. Family was very upset and worried we had no where to stay. Hotel made room for us. Manager of hotel will speak with me this morning. A call from Wotif would be the decent thing to do. Detlef Bauer +61 400 822 999