We booked the Charters Towers Motel in Queensland through Wotif for an agreed sum of $220.00 and then we got a Tax Invoice from an organisation called Ross (from Frankston in Victoria) the sum of $224.95 and they have debited our card immediately for that sum.
This caused our Bank to suspend our Card for a “suspect” transaction, and we’ve had a lot of trouble sorting this out. Very unhappy with your service.
When I searched for accomodation I included 2 adults and 1 infant in my search terms. I then went booked a hotel, but for some reason, the infant was not included in the booking. I had to call the hotel directly and pay and extra $20 for a cot. I also never received a confirmation email and spent a solid hour searching through all my email accounts to find it before logging back into the site to retrieve my booking info.
July 19, 2019Disappointed to find the insurance for the car hire was more expensive than the hire of the car.
July 17, 2019It wasn’t great because I haven’t received confirmation of the flights I booked
July 17, 20193 days have elapsed and am still waiting for confirmation from Airline/Wotif
July 17, 2019I booked the hotel only to be contacted later by the hotel to say that they were full. Then I couldn’t cancel the booking on line and had to call the hotel again
July 16, 2019Tried to reset password many times. No reponse
If it was during the Telstra issues on Thursday then I understand but still you could have followed up
Although I booked for 3 people,I was given 2 single beds
July 13, 2019I am not sure if the information was wot ifs fault or the motels. Motel advertised as having a coffee shop and 5 restaurants plus check in at 11.30am and office open from morning till 9 pm.
No coffee shop or restaurants. Check in was 2pm and office still not open by 2.05. Very impersonal attention when I rang office to check in and they gave me code for drop box to get keys.
Smell of mould in the room and very cold bathroom because exhaust fan blew air into room and not out of it. Amenities sufficient and priced accordingly.
July 11, 2019When placing booking online the payment process never goes smoothly. Website function needs to be clearer on if booking has been lodged successfully. Site kept telling me to resubmit request so I had multiple bookings & payments for the holiday.
July 11, 2019
