Wotif Reviews

When the receptionist ignored me on arrival, choosing to continue a leisurely phone conversation for a couple of minutes, I should have suspected the worst.
It would appear the focus is not on the patrons.
While our room was stylish and inviting, we soon discovered the heating didn’t work, the hot water didn’t work, the only window blind didn’t work (broken) and the TV remote didn’t work (flat batteries).
The bed, while comfortable, had a thin doonah (which couldn’t cope with the cold) and no extra bedding. We were reduced to going to bed, using the electric blankets, as the room was too cold for us – even fully clothed. We tried to take a shower but the water wouldn’t heat beyond tepid. In desperation, I even attempted to use the hairdryer to heat the space!
Clearly, our room might have been more comfortable in the warmer months – providing we could admit some sunlight and operate the television (without having to get out of our chair – or worse, out of bed.
While we weren’t especially bothered by the tiny TV and the absence of a shower door and fridge – at those temperatures, the latter was totally unnecessary – we did take exception to the total lack of natural light, adequate heating and hot water.
Our experience highlighted serious flaws in the management and maintenance of this motel.

One accommodation had an additional cleaning fee that we weren’t aware of as it was mentioned right at the bottom of the ad. If it had been mentioned in the room details section we would have not chosen this property. We got a confirmation from Wotif saying this is how much we were paying and then the next day our credit card was charged by the accommodation provider including the extra fee. When we queried it we were told if we wished to cancel to do so through Wotif. When I went back to our booking I find it is non-refundable.

The Hotel I stayed at had a close off of 7pm to make the check in counter however without reading the fine print I missed the check in and had to make several calls to the Hotel. It might be a benefit that this issue be identified when people make bookings close to the time check in’s close?

Found a cheaper price after but Wotif not interested in “matching it” , so I got my money returned and booked at the cheaper agency !

The hotel I booked said free breakfast when I booked. Then on the booking confirmation there is no reference to this. So it was unclear what is happening. There is no online chat function or email function to contact wotif. So now I need to contact them via phone to confirm whether breakfast is included. It’s almost more effort than it is worth. Why did I have to pay a booking fee if it’s not even clear?

I am finding it impossible to change my booking from 7 days to 6 days.
I have phoned Gemini Court but they say that it must be through Expedia and there is no way to find this.
It would be good if your emails indicated a way to do it.

I arrived at hotel requesting a quite room on my booking only to find out to have a quite room I needed to pay a further $20.I don’t have a problem with paying the money , what I have a problem with that the hotel doesn’t explain that their ‘cheap’ rooms are on the highway and are very noisy based on past experiences.

Slow transfer of funds to airline means credit card shows double payment which then makes use of credit card a problem

This may have been ok a few years ago but not now given new payment systems

You need to make the time period for funds clearance much clearer

The app didn’t allow easy comparison of hotels.
It would have saved a lot of time to be able to find and filter for hotels offering more than one bedroom.

When I arrived at the motel that was booked via Wotif I was told that they had not received the booking. Not really the sort of welcome that I expected. A suitable room was made available however after I showed them a copy of the email confirmation that I had received.