Wotif Reviews

I have used Wotif a number of times in the past, but for whatever reason, after completing the transaction to purchase air fares this time there was no follow up (confirmation by email) that this purchase had occurred. We then had to ring the airline directly to find out if they had the booking in their system. We called them as we had seen 4 payments come from our bank account from the airline involved, not Wotif.

Provide a phone service with someone who knows what they’re doing

Trying to cancel this booking without any luck

This would be the last time I will be booking through Wotif as it has left a bad taste. I also will not recommend anyone to book through Wotif.
Early this year I booked accommodation in QLD via Wotif. You had a Wotif Price promise which clearly stated you will match the lower price by refunding the difference up to 24 hours prior to check-in. As long as the room type, dates etc were the same, which they were. It was a difference of $291.50. I sent numerous emails which were ignored, I Spent hours on Twitter via personal messages to be then told to send a claim form (after 6 hours of back of forth messages). Once again I did send a claim form but heard nothing. I finally got hold of someone from Wotif once again spending hours on the phone mostly put on hold so she can talk to the supervisor as for some reason they would not come on the phone to talk. All they could do for me was give me a goodwill coupon of $150 Not a refund of the difference in the price of $290 which your policy claims. So NO I would not use Wotif again and definitely would not recommend it to anyone

I made a booking in New Zealand via the New Zealand website only to be charged in Australian Dollars. I was unaware of the charge currency until I read the Reservation Email Confirming my booking – Not Happy

See below comments

Reception didn’t answer my 7 phone calls
The first room I was allocated had a flat battery in the key reader – when I returned to reception to tell staff and get a new key, they said they already knew the battery was flat and then gave me a new room
The restaurant hours and room service was advertised as closing at 10pm but when I used the qr code in the room to order food at 9pm it said the service was closed

When we got to our accomodation, they had no record of our booking. I showed the reception the booking and that the money had been charged on my credit card. She looked and it seems they had no room left in that motel and asked us we would go to their sister motel 5 minutes up the road. The new motel was was very ordinary. No blanket or extra pillows in the room . It was unattended so we called the phone number on the door . We requested a blanket as it is winter here. She said she would drop one over. We went out for a while and came back and there was a stinky blank left at the front door. It stunk like a dog blanket. I called the number again and the lady said she would see what she could do. We we t out for dinner and came back again to no blanket. We had to borrow o e from a friend in town. Pretty bad service. Plus the lady said she didn’t even know where the blanket came from as it wasn’t one of their normal ones.

Customer service response non existent didn’t reply to messages sent

make the cancellation easier too much diversions in the process our time is valuable too