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Customer Experience Rating
2/ 5

Prices were competitive. However no confirmation was sent after the booking was made.

Customer Experience Rating
2/ 5

I entered booking for the 12th July. Receipt for booking showed 11th July. Had to phone hotel to change

Customer Experience Rating
2/ 5

I cancelled these bookings, I didn’t stay there, I have not been reimbursed, & the first booking was booked out yet you still charged me, you should be more aware of the booking status before drawing funds from peoples accounts

Customer Experience Rating
2/ 5

I did not get an email confirmation of my booking.

Customer Experience Rating
2/ 5

It’s ok to charge 100% of the first night but we got charged hundred percent of the whole stay when I booked I couldn’t see when I booked it. it was going to be hundred percent of the whole stay I was only expecting it to be paying for only one night in advance

Customer Experience Rating
2/ 5

I was charged for two flights thinking of just one payment I was confused $1,200 seems a lot for flights to Fiji considering you can fly from New Zealand to Australia for under $200 also accommodation issues with my room appreciate if you can get back to me about this kind regards Martin Saunders

Customer Experience Rating
2/ 5

No email confirmation so we are not even sure where we’re staying this weekend.

Customer Experience Rating
2/ 5

Yes the hotel reception is not open when I arrive I have to make an international phone call to the hotel to arrange to get a code so I can enter the hotel last time no code was sent. This is a huge gap in yr service as I was unable to access my room until two hours after I arrived

Customer Experience Rating
2/ 5

Ordinary at best, until we were more demanding about extra charges when there was no fault on our end

Customer Experience Rating
2/ 5

If the reviews are this bad you should remove the proprty from your booking site