Wotif Reviews

no conformation email to say accommodation has been booked
or receipt of purchase

Knowing and delivering on what the customer has paid for. We booked a city view room, twin beds, valet parking and breakfast. Our room did not have a city view, it was dark with one window and a brick wall view. When we rang reception we were offered ‘free valet parking and breakfast’ as compensation but we had already paid for that. Then we were offered $50, but it was a special weekend and I refuse to be made to feel bad for asking for what we paid for. We were told they were very busy and that ‘we are a city hotel surrounded by brick walls’ . Then do not advertise ‘city views’. We were moved to a different room but it only had one bed and my daughter had to sleep on a sofa bed. Sooo disappointing!

Have used Wotif since inception. Now find that total price when selecting the property is $61 less than the actual total. This is deceptive and should be replaced by disclosing the total price
UPFRONT. Not by adding over $60 costs for 2 days after you have booked. That is underhanded deceptive, and total crap,and a departure of Wotifs previous model.

The fee charged should match the price quoted, I would have still chosen the accomodation at the higher price but being charged much more than the displayed price is quite rude.

Place was good but no hot water for 2 days…..

you have a bad way of conducting your sight it very hard to alter the booking that you have got wrong as we are 3 and booking is saying 2 people and Iam unable to change it annette

Don’t know if it’s just a coincidence but my credit card was hacked just 12hrs after making a payment on your website.

I still have not received my confirmation email and booked Tuesday 9 November, it’s now Friday 12 November 2021.

The accommodation provider refused to honour the booking made through Wotif.
They said that because their office is closed on 25 December they could not commence a booking on that day, even though it went through Wotif without any hitch.
They insisted I pay for another night or cancel the booking. I ended up paying for 3 nights, even though I will only use 2, and nothing on your website alerted me to any problem when I made the booking through Wotif. The accommodation provider even blamed Wotif for the problem, saying that it should not have taken my booking.

Under Covid conditions I lost all my money on a nonrefundable ticket.