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Customer Experience Rating
2/ 5

The Hotel description and services was misleading. After booking the T&Cs were sent through.

However dealing with Wotif customer service after that to cancel my booking was excellent.

Customer Experience Rating
2/ 5

I am trying to contaact you guys regarding the reschedule of my booking. But to this day I never heard from you. I frequently travel from one place to another, but it seems you lost tract on me.

Customer Experience Rating
2/ 5

It may be that I was not attentive enough but somehow during the booking process the room changed from a large double bed to two single beds.
I can accept that as my mistake.

Customer Experience Rating
2/ 5

When I made my booking, the wotif site indicated that I could cancel for free. When tried to cancel I was warned that I would forfeit the cost of one night at the hotel at it was after 6pm on the day before my stay. But I made the booking after 6pm on the day before my stay. So, even at the moment of making the booking, it wasn’t true that I could cancel for free.

Customer Experience Rating
2/ 5

Motel had not received our booking. Unsure if it was from wotif end or actual motel end

Customer Experience Rating
2/ 5

Had hotel in site which wasnt available.
Hotel rang and cancelled
Wotif still hasn’t confirmed refund for available booking

Customer Experience Rating
2/ 5

Nice room and location.

Customer Experience Rating
2/ 5

Early in the week I contacted Wotif support requesting they contact the booking property re reservation cancel. I have checked with the property and they have not been contacted and were happy once I explained the situation to have taken Wotifs request on my behalf and cancelled the booking for free. I would appreciate this being performed please.

Customer Experience Rating
2/ 5

The website didn’t state you had to use a credit card ONLY to secure the bond for the room so I didn’t get to even stay there so I wasted $96 not impressed.

Customer Experience Rating
2/ 5

Terrible. We have booked this accommodation MANY times. Cheaper and with NO extra charge for a twin room. NOT this apparently. Very poor form. Will be booking elsewhere next time.