Wotif Reviews

I specifically spent extra for a high level room as per the Wotif website.. Upon arrival at the hotel there was no availability… As this was my anniversary it totally ruined our night out.. Seriously not happy..!!

Still waiting for my confirmation e-mail

Motel Kempsey we stayed in a room with a queen bed. The bed was clean and comfortable. The room was clean, but in the morning the water coming out of the shower and bathroom sink was brown. It was our responsibility to wash our own dishes, which isn’t a problem, but no kitchen sink provided. I ended up cleaning dishes in shower because the bathroom sink was tiny. The pool was clean and the bbq area was clean but the pool paint was pealing off, the ladder in pool was rusted, the table, and chairs were all rusted. The owners were lovely and very friendly though, I would not stay again.

Didnt receive email confirmation as requested multiple times. Obviously u have my correct email address.

Wasn’t able to add luggage to my booking. Had to deal directly with airline.
They charged me a lot more than it should have cost if it was able to be done during booking.

Complicated booking system

The room was nice and clean, however as the rooms are adjoining and the entire front of the room is single pane glass, the noise from neighbors is extreme. The noise from the washing machines next to the room was also very loud.
The shower was barely a trickle, yet the basin next to it has incredible water pressure. The view and convenience of the Pines shopping centre next door is very good. There is no road noise at all. Slightly better than a hostel on price and you have privacy and your own kitchenette, that’s about it.

I made a mistake on the dates and could not find a way to cancel the booking on your website. I rang the hotel directly and they stuffed around somewhat to cancel.

Please, please, return to the grid style of booking. I used to love using Wotif, because if my intended dates were not available at a particular hotel, I could see at a glance what other hotels were available for those dates or even better, what other dates I could book at the hotel I really wanted. It was such a user-friendly system. I use Wotif now only if I have to, and I find it very frustrating. If I really want to stay somewhere, I have to keep inputting different variations on dates to get a match for availability. I gave this feedback back when you changed the system, and got a template response. I really wish you would listen and change it back.

Had to follow up with airline 3 days later as we never received any airline tickets. Remains to be seen if we get what we booked for in accommodation as have since seen negative publicity and reviews on Wotif in the news.