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Customer Experience Rating
2/ 5

i booked two rooms and looking at the booking i thought i was getting a two bedroom apartment not two seperate rooms the photos on the site were misleading

Customer Experience Rating
2/ 5

You sold a type of room that the hotel doesn’t offer. There was a similar room type available and we worked it out.

Customer Experience Rating
2/ 5

Cannot locate itinerary # (and have 4 current bookings). Please specify. Why did you remove my other, valid comments?

Customer Experience Rating
2/ 5

I want to change the date and your change date tab does nothing. Useless.

Customer Experience Rating
2/ 5

A little disappointed as we asked on the phone after doing research on each hotel and flight for our trip and then called the wotif call center to see if they do a package deal if we book all 3 hotels and flights through the call center ie getting a better deal if we book all through wotif.
The call centre said definitely however this was not the case and it was exactly the same price if we book all hotels and flights separately through the website, therefore we are disappointed that wotif cannot do package deals.
Thereafter the phone call we found other sites to be cheaper so we only booked 2 hotels through wotif website.

Customer Experience Rating
2/ 5

I REPLIED TO YOUR CONFIRMATION EMAIL REQUESTING BREAKFAST BE INCLUDED IN OUF BOOKING TO PARADISO HOTEL IN BALI BUT HAVE HAD NO RESPONSE

Customer Experience Rating
2/ 5

Cheaper rate with hotel directly

Customer Experience Rating
2/ 5

I sent an email to the ‘contact us’ email twice asking for a tax invoice which I need for work and I didn’t even receive a response, let alone the paperwork I needed.

Customer Experience Rating
2/ 5

still waiting for a conformationemail

Customer Experience Rating
2/ 5

The price was different on line to over the phone, and I couldn’t book two rooms at once, had to do seperate booking on line.