Wotif Reviews

Good morning, I have sent two previous messages in the last week and neither have been responded to.

I booked accommodation for 31st August and 1st September at the Travelodge Newcastle.

I drove from Tamworth to Newcastle on Friday 31st August to visit my daughter. My husband rang on Friday night to let me know that our beloved dog of 14yrs had been hit by a car and had passed away.
I informed the Travelodge on the Saturday 1st Sept that I would need to go home to my husband and family and would not be able to stay the Saturday night 1st September.

Could I please have a refund for the Saturday 1st September or a credit note to utilise at a later date.

I have been trying for 20 minutes to check my booking re changes found booking has been redirected through channelmanager cannot find any info about making changes to booking

I still don’t have an itinerary number and my booking doesn’t register in my Wotif account.

The rate quoted was $106, what came through on you booking confirmation was $107.10, the confirmation from the hotel has $109.46 with a 2.2% fee taking it to $111.82. On the invoice from ROSS it shows as paid, where I had selected pay at hotel, and my card has been debited.
I’ve been charged $109.46, so not the 2.2% fee. But overall I’m pretty disappointed.

They could be a bit more helpful in investigating pricing issues instead of dismissing long term customers. Made an immediate booking and authorised a payment to lock in a cheaper rate but still got charged the full rate. I was told it was not their fault and the hotel had changed the pricing. I had made the booking at the same time I found what I wanted and took a screen shot of the quote but I was dismissed. Wotif, you have lost a customer in me.

The property that I booked Nesuto, was under significant renovation and as a customer I have the right to know when I book that the view and the access will be seriously obstructed by scaffolding. Also, the entrance to the apartment is open air and not under cover, given that it was raining the floor was extremely slippery and very dangerous. There is very poor drainage and serious exposure to the weather. This should have been notified and reduced the tariff for the night.

I don’t seem to have any email notice of my booking.
I know that I have to report to the office but I don’t have the number of my apartment or very much information about the unit

I booked at a rate of $218 for two nights each. When the charge came through it was well above this rate. I spoke with the staff at the hotel about this who said you often add “charges” which are not stated at the beginning.

I needed to put in a discount code on the day but the payment went through before I could find where to put the code.

Buyer beware! Some bookings don’t mean ‘free cancellation’ as advertised on the booking site. If they have been offered at a discount rate (even 10%), they become ‘non-refundable’. BEWARE!