David
If talking about the price – excellent value. However, if you offer a price promise guarantee, you should honour it. I booked this place and then immediately after the price came back cheaper on your own website. So I emailed off to see if I could have the difference refunded (not knowing then that there was actually a price promise guarantee at that stage). They came back saying I couldn’t have it because I had used a coupon code in the new price. Well, the original booking had exactly the same coupon code used – in fact the new price booking was identical in every way! So I had to cancel, get a full refund and book again. The logic in that just doesn’t make sense! Don’t offer something if you’re not going to follow through with it. Can completely understand if the 2 bookings were different in some way…but they weren’t.
October 23, 2019