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Customer Experience Rating
2/ 5

The booking process was fine. We did not receive any email regarding check in directions. I tried to contact Wotif, and then they put me through to VRBO and the call cut out everytime, I tried at least 6 times to get through. I eventually had to use a virtual assistant who gave me another number.

Customer Experience Rating
2/ 5

No issues with booking on line. Just the hotel cancelled on me and then wotif will not refund. Even though I have a txt from the hotel!

Customer Experience Rating
2/ 5

Couldn’t speak to a person, to solve anything

Customer Experience Rating
2/ 5

The hotel information doesn’t reveal everything such as bond or parking price.
After a few bookings I found your website not accurate and too time wasting to search for more info about other hidden costs.

Customer Experience Rating
2/ 5

They were quite rude and no direction of how to check in. It was clean but the noise from the elevator and the lady staying next to us coughing and spitting was absolutely horrible.
Not the safest town and food we ordered made us sick

Customer Experience Rating
2/ 5

The Fare price changed to double the amount after I submitted to pay the original lesser amount. If this a fault within the booking site then it must be rectified.

Customer Experience Rating
2/ 5

The hotel itself is clean enough and the bed was comfy , however I was in room 18 it faces the street with people up and down the street at all hours, the garbage bin truck felt like it was in the room with me at 4 in the morning, the trams are literally 10m from your window and are every 10 min. Tv didn’t work nor did the air conditioning. Maybe other rooms that were further from the street might be fine

Customer Experience Rating
2/ 5

Good customer service, rooms could have Netflix on tv as not much on normal tv, bit expensive with no internet/Netflix

Customer Experience Rating
2/ 5

Holiday Cancelled .!!!! Due to owner didn’t reserve ?

Customer Experience Rating
2/ 5

Very misleading on what you are getting. We arrived in the evening after reception was closed. We then had to work out the apartment was in a different building 100m down the road. After getting there by foot it felt like a halfway house. It had cheap chairs for the tiny table. The house barely fits two people and was as hard as a rock. The pictures advertised are for three separate buildings. So pay attention to which photo your looking at.