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Customer Experience Rating
2/ 5

Was extremely disappointed couldn’t book the accom I wanted, even though it said rooms were available and then when I did book at another motel even though I asked to pay later it took funds from my credit card straight away! It said it would take a deposit I didn’t understand how the full amount waa deposit?

Customer Experience Rating
2/ 5

Dissapointed to find booking directly with the hotel would have saved us $40

Customer Experience Rating
2/ 5

The system did not give a summary of the booking so I could check detailed before it “confirmed” therefore the booking was incorrect and I had to call and get it changed.

Customer Experience Rating
2/ 5

I was very disappointed about not being able to get refund on our booking as i made a mistake with the date booked for sat 18 when it should have been 17th your add is misleading said no cancellation fee . i booked on 14th cancelled 16th the booking was for 18th i think that was enought notice 2 days thanks

Customer Experience Rating
2/ 5

Provide an email address that can be communicated with in case of a complaint

Customer Experience Rating
2/ 5

Photos of property deceiving. I was expecting a lot better accommodation. Extremely disappointed.

Customer Experience Rating
2/ 5

When booking online it asked for a contact name which was me… There was no field for guest name, as I was booking for a colleague this then needed to be updated, this took an hour to be completed after being handed back and forth between the hotel and wotif, certainly not a quick or easy process to book

Customer Experience Rating
2/ 5

Somewhat disgruntled tried booking accommodation online for next year booking was confirmed only to be told next day by the owners there is no accommodation available and should not have been advertised as such.

Customer Experience Rating
2/ 5

Expensive and no discount provided

Customer Experience Rating
2/ 5

I looked everywhere to find out how to change the dollar amount to NZ$ and I couldn’t do it.. So I had to continue on looking in AU$