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Customer Experience Rating
4/ 5

I would use you again as easy to use but would like parking fees to be included. Some hotels parking is free and some charged $25. I need to know this information before making a booking

Customer Experience Rating
4/ 5

Good and easy to use website

Customer Experience Rating
4/ 5

This was the first time in using Wotif for a long time. I had no idea that things had changed so I have been wondering where my email for our booking was. Now that I know of the changes, I have been able to email a copy of the itinerary to myself. Maybe a little notice to customers that the feature has changed would have helped and saved some anxious times. It is good to not have it sent automatically, however, I am sure your system can tell when the last time someone had used the service was so you could do a pop up screen to say what the changes are. It’s all about customer service and not assuming they know everything. If this was my first time using it, I wouldn’t use it again as I would have thought it didn’t work.

Customer Experience Rating
4/ 5

I always received good rate, I had issue with my booking. I booked round trip but I only received confirmation for one trip. Customer service team were helpfully unfortunately they couldn’t help.

Customer Experience Rating
4/ 5

good

Customer Experience Rating
4/ 5

It was good however when I’m travelling somewhere I havent been before it would be helpful to suggest certain things ie: I am going to Thailand and needed a flight to Phuket and it would have been good to have a suggestion about going to an island and do i need a flight and have some suggestions for them.

Customer Experience Rating
4/ 5

it was good, easy to use.

Customer Experience Rating
4/ 5

The photos didn’t show the age of the building – needs some TLC
Perhaps was a 4 Star once upon a time – now more like 3.5…

High density cheap stay in a great location

Customer Experience Rating
4/ 5

Prompt & professional.

Customer Experience Rating
4/ 5

Easy to use