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Customer Experience Rating
4/ 5

It was hassle free and worked for me

Customer Experience Rating
4/ 5

Easy , fast and efficient

Customer Experience Rating
4/ 5

Very easy website to use.

Customer Experience Rating
4/ 5

I didn’t realise until after I processed the booking that my coupon code was only acceptable via ‘Pay Now’. This is not an issue this time but perhaps this could be added to the email being sent out with the code so people know in advance. I had to scroll down on my mobile on the website page to find out this information.

Customer Experience Rating
4/ 5

Information and reviews on hotel and quick response

Customer Experience Rating
4/ 5

Very easy to book online, straight forward and quickly processed!

Customer Experience Rating
4/ 5

The website was really simple to navigate and book with ease. I was a little annoyed that when i went straight to wotif I got a price, but when i went through hotels combined and chose the wotif price, it was significantly less.

Customer Experience Rating
4/ 5

I made a hotel booking for the wrong date, the automated service said the money was nonrefundable which i knew was wrong as i had read both parties policies and neither charge for cancellations, i then rang the change booking line and got to speak to a person and she was very helpful and fixed everything, not sure what was going on with the automated cancellation line.

Customer Experience Rating
4/ 5

booking through wotif was very easy to use and quick

Customer Experience Rating
4/ 5

Showed me what I wanted and made booking easy