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Customer Experience Rating
4/ 5

We will continue to use Wotif services as they have always been professional and reliable. We started using Wotif when they only offered ‘hotels’. Most recently had no hesitation recommending Wotif to my sister. We are planning an overseas trip 2018 or 2019 and will be making the itinerary and reservations ourselves.

Customer Experience Rating
4/ 5

Very prompt booking, but it was confusing if I had already been charged, or if I had to pay the hotel upon arrival.

Customer Experience Rating
4/ 5

It was great although I had to purchase 2 lots of 1 way tickets. There appeared to be no option to purchase a return ticket. I’m not sure if it’s because I came across the deals from a third party website…? Not a big deal really and only slightly annoying.

Customer Experience Rating
4/ 5

Great for comparing and offering mates rates discount and I liked the competition to win back booking.

Customer Experience Rating
4/ 5

Online booking was easy

Customer Experience Rating
4/ 5

Booked online, which is fine – the service is what I expected from online hotel booking platforms.

Normally would give 3-stars for things that are neither exceptional or terrible, but this was quick and easy i.e. the process worked and I didn’t have to click back and forth.

Customer Experience Rating
4/ 5

Easy and efficient

Customer Experience Rating
4/ 5

Easy to navigate and easy to read

Customer Experience Rating
4/ 5

I was disappointed not to receive email confirmation of booking

Customer Experience Rating
4/ 5

The site was very easy to navigate, with lots of options.