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Customer Experience Rating
4/ 5

I enjoyed the ease in making the booking the website was clear and easy to follow

Customer Experience Rating
4/ 5

Polite and prompt

Customer Experience Rating
4/ 5

Staff courteous, room clean, breakfast set up great.

Customer Experience Rating
4/ 5

Easy to navigate site.

Customer Experience Rating
4/ 5

Easy to access, lots of choices, range of options, prices & styles.
Information clear, quality includes reviews, has specials for members, marked down prices, provides price for full booking ie 3x says both just a nightly rate.

Customer Experience Rating
4/ 5

Making my booking online was successful. However, I made a number of bookings that day. As with your Title on this Survey also, it says “Hotel Booking”, the same heading was on my Credit Card Entry. It was difficult to know what Hotel, and in what Suburb, and on what day, I had made the booking. A clearer entry would be more easy for me to marry up with the exact Booking, including Hotel Name, Suburb and Date.
Actually, when making my booking, I was unaware that I went through WOTIF.

Customer Experience Rating
4/ 5

Easy to use and navigate followed by prompt confirmation.

Customer Experience Rating
4/ 5

Great accommodation choice and best price around.

Customer Experience Rating
4/ 5

The front desk service was great and while the unit was well appointed it needed the carpet and soft furniture cleaned.

Customer Experience Rating
4/ 5

Not a huge fan of on line bookings but Wotif was pretty easy.