Wotif Reviews

Booked a room that looked as if it was a cabin, images were misleading

Poor website. Hard to use, filters are minimal.

I had a problem with the website. I thought I clicked on Sat the 6th but must have hit Sat 13th. There was no “check and review” for booking details before paying. As soon as I hit pay the confirmation appeared and I noted the wrong booking date. I could find no way to make correction on line. I called Wotif immediately and was told that the Hotel could not be contacted due to time (what hotel reception is not attended at 8 pm?). Wotif said they would call me back within 24 hours to sort out problem. The call never came. Disappointed!

I now have booking on wrong night. I decided it was easier to rearrange all my other plans than to try to make booking change through Wotif.

I booked accommodation for a Saturday night and received confirmation. When my partner and I arrived to check in, we were met with the former proprietor informing us that the B&B had closed months before and that Wotif had been notified of that fact numerous times during those months. She was in fact in the act of moving out and the home was empty. Pure luck and the old fashioned method of attending at reception of a motel ensured our accommodation. How could Wotif have possibly confirmed our accommodation when the business had been closed for months! Wotif no longer for us. Too unreliable and they obviously don’t listen or update their website.

Flight was overbooked, I arrived 8 hours late and missed half of an Important event which was the purpose of the trip.

The booking was easy but why did you take a deposit out of my card when there is free cancellation.

The motel management wouldn’t get out of bed at 10.30 pm to let us stay. We had to find alternative accommodation.

The CSR kept telling me in a parrot fashion, I have to look for Pay Now, or pay later option, no specific details of where/in which stage of the payment process this option is available, even though I did ask her if she has gone through and done what she is instructing me and she assured me she has??? Then why did she tell me she asks one of her colleagues and then after the fact called me and still maintained her position she knows what she is talking about. I even asked if she can send me a snapshot or some processes via email.

If you DON’T KNOW what you are talking about; don’t be so condescending!! I tried to ascertain that I want to re-book the same hotels though without being charged for it straight away!! How hard is it for someone to understand the actual problem, rather she gave me name of a hostel (which I am not interested in) to go through the process and see how it says “pay later”.

So now I am not sure where this magic “pay now” vs “pay later” option is..perhaps listen to the call b4 thinking your CSR knows what they are saying???

I had a bad experience of my booking, they can’ helf tofux my cancellation request, i was lost my big money!

The Itinerary was incorrect and showed pricing breakdown in $ instead of Baht but with Baht pricing
I asked for a corrected itinerary but the representative did not do this
As a result I canceled it and went to Booking.com