Wotif Reviews

Not happening this

Actually the actual service was good, but wading through descriptions of what was available became difficult and hard to follow.

Very poor. Online chat not suitable for my cancellation request. Clearly online person did not follow through with my request.

Try to set up an account and you get this message regarding your booking experience. No good.

Seems I didn’t get to pay the pre ticket cancellations fee which we requested

Hi, your website isn’t clear with all things that are required for renting a car! You do specify items for young families, like child cr seats etc but most people even though your chargers and other rental car companies charge highly for a rental car you need to show it clearly for rental car insurance. The girl I spoke to about this wasn’t sure where to find it on your website and had to seek a couple of times, maybe she was new at the position I understand this, so it is up to the company to show all alternatives including insurance.

Show hidden fees and items not included from airline. I could got the same 2 return flights for $1200 but through you I got charged over $1700. Also I paid for transfer I didn’t need because it was included in hotel package . So I have over paid between $400 and $500 . I’m not happy with this as I’m a single mum . Also although I paid extra to allow change or cancel the airline package you booked is not changeable or refundable .

Send email confirmation

The website is clunky and confusing and I ended up booking the wrong date as a result. No refund Possible so very annoyed. The drop down links wouldn’t work properly to add details and had to reload several times in the process date changed. The date was also not clear after first page on biijinhZ

I needed to change my booking, messaged virtual person on several occasions
and still haven’t received an answer. I was asked to wait. How long do I need to wait.