Wotif Reviews

I actually had a terrible experience with this site. It was misleading and lead me to believe that I was booking a flight to the same airport for both flights when in actual fact, they were different. I won’t ever book on this site again as I wasted my money on a flight a I cannot use.

I didnt expect the full amount to be deducted from my visa. This has caused me to go into overdraft. Please refund urgently. Thank you

This would have to be the worst customer service by both Wotif and the hotel I’ve ever experienced. I rang the hotel to try and cancel my booking due to a change in requirements with my work. The hotel told me it was cancelled and that I would have to ring Expedia for a refund. (Expedia) has nothing to do with my booking. I rang them, they wouldn’t refund my money. I got told to ring to hotel back which I did. Still no refund and just got redirected back to Expedia as the hotel told me they are the ones who have my money. I checked my booking email from Wotif which clearly states they do not charge a cancellation fee. I rang Wotif and was told my booking was never cancelled! Despite the fact that I had been in communication a number of times about this cancellation and the hotel never told me I had to ring Wotif. When I spoke to Wotif they were completely non caring or understanding and said I would have to forfeit the money.

I paid for a package I didn’t intend to purchase. There is every likelihood the wotif website made the error but I will never be able to prove it.

Very very bad experience. We wanted a transit stay from midnight to 6am – it let my book a whole day from 5/3 to 6/3, but them the hotel wouldn’t let us enter when we wanted because they were full. Wotif staff made a lot of scripted responses, no help offered a $50 voucher on a $100 booking and suggested I use to rebook the same hotel, when I asked how that would help they didn’t follow. Suffice to say we didn’t stay at the hotel and slept on seatsin transit lounge. Given the level of cse notes you should have I find it extra curious that you wouldn’t cancel this auto feedback form!!

Yes, Don’t deal with veiling airlines, I was issued a boarding pass without a departure gate number, there was no gate number on the departures board in the pre check area and as I had to go through security and down to the main body of the departure area to find the departure gate number was D10, after walking around all gate on that level starting with A through to E, I found that D10 is located on the third floor as you come out of the securityarea, but if The airline had advised me of the boarding gate No on the boarding pass, I would have been looking D10 as I came out of security area. I subsequently missed the flight and I will not rebook Vueling again, There were a total of five passengers that missed the flight, and yes I did check in plenty of time.

I was lied too, I was promised a $100 voucher to make up for my bad experience and never received it. Lying to customers is unacceptable. (And illegal I am sure)

long pauses and a delay in understanding the question asked

I called wotif to change the dates of my booking and they confirmed the change. We have since been contacted by the hotel saying we CANNOT make changes to the booking

Was told they would call back and never did.