Wotif Reviews

I tried to cancel my bookings and it was so difficult to do so . I then phoned the 1800 and it took over 20 minutes and I was still waiting in a queue I was at work and had to hang up . I finally had the second booking cancelled from the 22nd April.
Then the one from 15th April to the 20th has been a nightmare . I tried so many times from Sunday 15th to cancel on line and back and forth with emails to the Metro in Perth . In exasperation I called again last night and got through to speak with Darren , who was able to cancel the booking , however $463.86 later is a bit rough . The slowness and the convoluted manner of the cancelation system is hard to find and follow and there is no immediate notification that the cancelation has been successful. I have been staying at the Metro regularly for years and I will never use Wotif again . It will all be direct to the hotel. Unhappy me!!!

I do not have a booking for these dates?

Payment options need to be correct when booking. I used an American Express card to secure booking but the motel did not accept Amex so it caused some confusion. If the motel does not accept a card you should have to secure it with the accepted cards only without having to read an enormous amount of fine print.

I have sent an email regarding this booking and two others made

Booked a room with no rooms available, fucking great service

Browns Plains hotel was booked & paid for Last Sunday 15 April..I was told the wrong date was in their records & was required to pay again $110(twice)I believe this was wotifs error & I was NOT pleased..the hotel advises that this very same problem occurs very frequently every week,AT GREAT INCONVENIENCE.You also failed to send a confirmation email & text…can you please advise how you can credit my $110 back to my acct…email ruralserv@bigpond.com… ..Thankyou ..my tax inv $110 isBPH-F11095/A
wotif itinerary#7344968509224

Wotif needs to check hotels to see if bookings are a available. I booked 2 twin bed lagoon rooms at Grand Barong in kuta. Grand barong informed me they dont have Twin bed lagoon access rooms after I was charged. Now to get another bed put into each room it has cost me an extra $200 Aus. Not very. Wont be using Wotif.com ever a again.

A mistake was made by me in booking the room. I arrived on the 15th with the booking for the 16th
The hotel did not mind and put me into an available room and cancelled my booking for the next day saying uncategorically that they would make no charge for my honest mistake.
My wife immediately advised Wotif and was told that the hotel would charge for the booked room on the following day even though the hotel had told me the opposite.
The cancellation of the room was not considered a problem by the hotel.
My wife and I are Senior citizens and cannot afford to pay twice the price for the night.
Please see if you can resolve this matters fairly
Regards Ernest Comerord.

Very tiny room Vs picture of large room shown after booking. Not much room to place luggage. Noisy thin walls. Stained toilet seat, sheets and mouldy shower. No value for money, made to believe getting good deal but actually not a good deal. Breakfast very basic.

I want someone to ring me on 0423741474 because circumstances beyond my control demanded that I cancel this reservation. I rang the Hotel at Coogee and cancelled the booking, this was done about 4pm today 16/4/18. The receptionist at the hotel acknowledged my situation and sympathicaly informed me that because I did not make the booking through them, NO refund could be arranged. I would like to discuss this matter with someone from Wotif, through whom the booking was made. I await your response. Grant Verco