Wotif Reviews

I booked a motel online and had confirmation on the website and in text message but not in email.
Arriving the hotel after office hours, I found no one – no key, no admittance, no toilet, no shower. I needed to look for another place in the night.
Checking it later I found no withdrawal in my credit card.
What went wrong? – The motel did not care about late arrival or the booking did not reach the motel? I do not know. I know that I had an awful stressful night to find accommodation.

Your service is appalling.

I landed after a long day’s work and tried to find a short notice hotel.
I entered the wrong dates and booked for the following month (because I was tired and didn’t check).
I tried to cancel and rebook but your stupid no refund policy prevented me.

I will do my very best to make sure I do not use Wotif in the future.
Let’s be honest, there are plenty of other booking sites to choose from.

If you refuse to allow customers to change their mind or cancel a booking made in error, and not refund them(!!!) you are in effect stealing from your customers.
Your policy and service in this regard is out of date, out of touch, and way below my expectations for an online booking service in 2022.

Feel free to reach out to me with a long-winded attempt to justify your thinking and your policy.

The only response you should make is we’re very sorry and have changed our booking system immediately.

Regards,
Stuart Brown

Wotif took money off my credit card $258 and then emailed me that the room is unavailable. I requested the ammount be taken off my credit card IMMEDIATELY but as of today 5th December, the amount is still showing on my account!!!! If this is not reversed immediately, I will be taking further action!!! I doubt I will be using Wotif in the future (I have solely used them in the past) and will look for another booking agent.

The room was clean, however exceptionally smaller than expected or what I would expect for the price.

Furnshings were extremely dated (I haven’t seen an A/C that old since the early 80’s!).

Parking was completely inadequate – Being directed to look in the local streets for parking because the small carpark was full, at the end of a long journey to get to the accommodation – less than impressive to say the least.

The space is better suited to small backpackers that are <6' and less than 100Kgs 🙂

Customer service training required,
I chatted with 2 representatives- the first was doing his best to be helpful, but didn’t really appear to know what he was doing so was ineffective. The second person was without a doubt one of the least helpful customer contact people I have ever dealt with. She made me feel that I was an inconvenience to her and she made no real effort to be of any assistance whatsoever.

Do not have advertising for Units/ Rooms through VBRO…. Twice my money has been taken for two different bookings. I booked on Oct 17th and the host Jese Jese cancelled my booking on Tuesday 29th November hence why I made a second booking that night and the next day that host Andy cancelled our booking………..I’m still awaiting refunds for both of these Cancellations

Provide a Genuine Tax Invoice to business customers. Not just a receipt with break down of costs.

Did not got the invoice for my booking to Criterion hotel from the 14-15/11/2022 so I can’t get the money back
So what we doing?

wotif charged me, but could not supply the tax invoice directly. i had to spend more time to contact you to know how to get it.
why don’t you supply the invoice once the conversation confirmed?
i’m thinking if i would choose wotif as the main option in future.
of course, you could ignore my opinion wholly. whatever

Don’t change the dates once booked! Don’t send spam emails