SUCKS!!! I need to cancel by 26th as YOU said but no one is responding!
I called Hotel Direct & they won’t canel!!
I can no longer go due to Accident & personal issues & NOONE WILL HELP!! I rang them as a coutesy call & They hung up on me!!! So.. If I have to pay!! You owe ME!!
K.J.W
There was no reservation when I arrived at the hotel.
January 21, 2023Wotif cannot help me to resolve the problem therefore I lost $700. I booked hotel on 30/12/2022 but I chose wrong month which is 30/1/2023. I want to cancel after I called hotel but Wotif cannot help me. Only few minutes I lost $700 for that hotel which I do not stay. That is rip-off
January 18, 2023Poor service
January 17, 2023The customer support is very poor , and booking system is not good, my booking was supposed to be free cancellation and pay on arrival, but you took the money from my account immediately and I can’t cancel the booking
January 14, 2023We selected “pay at property” on website but the website charged us 100% on our credit card on the spot, not happy! Payment charged not as described.
January 14, 2023Booked and paid deposit process, then was called the next day to say they had double booked which resulted in my booking being cancelled.
January 12, 2023I needed to change the date of my booking, and your email said to contact the Hotel. The Hotel said that I need to contact you. Now I have paid for a night’s accommodation which I cannot use.
January 11, 2023Booked a hotel in Phuket, only to find that it was in Chiang Rai:
https://www.wotif.com/Thep-Kasattri-Hotels-A-Hotel-Cozy.h89544950.Hotel-Information?chkin=2023-01-11&chkout=2023-01-12&x_pwa=1&rfrr=HSR&pwa_ts=1673332429210&referrerUrl=aHR0cHM6Ly93d3cud290aWYuY29tL0hvdGVsLVNlYXJjaA%3D%3D&useRewards=false&rm1=a2®ionId=6046393&destination=Phuket%2C+Phuket+Province%2C+Thailand&destType=MARKET&selected=89544950&sort=RECOMMENDED&top_dp=35&top_cur=AUD&userIntent=&selectedRoomType=321329783&selectedRatePlan=388597894
I chatted with an agent and whilst I could cancel, it wasted time, and your website needs to be updated
January 10, 2023The booking “didn’t go through” apparently because I tried to use PayPal, but that was a payment option offered at checkout. So i tried to rebook but the 20% off coupon wouldn’t work because “it had already been used”
I chatted with customer service lady Yvonne and she couldn’t help me. It was ridiculous
