Wotif Reviews

I don’t recommend booking with Wotif as there was a mistake with the month I requested somehow all my info was correct except for the month and year so I rang immediately to correct it and was told that they could not help me as there was no on site manager at the hotel and would receive a phone call within 48 hours, didn’t get one so I rang back and same story no manager, next day they get through to manager to say yes I can change but only for 2 nights extra 350 bucks because there’s a function in the area, so I can’t cancel and get a refund and am stuck with a room I don’t need in December down 380 bucks, so no I don’t recommend this or Mantra as none of them gave a damn about me the customer right on Christmas, gave no room for error in a hectic time for most, whatever happened to a little understanding and good customer service. Seriously not happy at all. There should be a window of time to adjust any problems, this no refund policy crap should be against the law😡

Hi, I booked the Apartments of Melbourne. They texted me the next day asking what time I was arriving. As it was 10pm, I was told the day after purchase I had to pay a late fee of $50 for someone to let me in. This was not made clear at the time of booking. I couldn’t believe it so I stayed somewhere else. Can I claim a refund of my room rate as inadequate disclosure ?

Prompted to reserve accommodation 9 months away and full payment was taken immediately.

I need a refund. I turned up at the place and there wasnt a room.

The room booked through Wotif was old and rundown so very overpriced for what it had to offer

We booked a room in Melbourne and choose the option for a roll out bed. At no point was any additional free for the roll out bed added or even mentioned. Not during the booking, not during checkin (when all other frees were mentioned) and only when we went to check out was the additional fee of $100 going to be added. Very poor service!

I’m still not sure if I still have a booking? I received emails confirming it was cancelled as I hadn’t paid despite choosing the option to pay on arrival? Called and they confirmed it was ok and received another email last night saying it’s cancelled?!

I paid twice for 1 night i dont know why!! I want to be payback

Charged us for breakfast when we not approved by hotel. Made me look like an idiot on checkin and checkout …. embarrassing

The room that I booked and paid for through Wotif had been double booked and the hotel no longer had any rooms left. There is no information on the wotif site on how to claim a refund.