Wotif Reviews

That’s not fair if you guys take a commission on the rate. They gave me the receipt of $112 and debited $132. It doesn’t happen in booking.com they are much better then you as I have 3 bookings with them on this Easter trip and only one booking with you guys. Not satisfied with hidden costs

I tried to book 2 nights in May, but website booked 1 day on 29 March. Error in booking, or… I called Wotif centre in Sydney and fortunately help came from Ms Amina. She tried to rectify the booking problem calling the hotel. Next day Mr Rabjit got involved and as the hotel did not refund wrong booking {I never went to Auckland on 29 March], Mr Ranjit promised a good will voucher to me to do correct booking with Wotif in the future. So Wotif booking was erroneous, but Wotif staff were very, very helpful. Thanks to those two people. Maki

I was booking a return flight, however, after I checked out, it had only booked my flight one way. This was very annoying as I then had to pay alot more for the return flight by the time I had figured out what had happened.

The hotel in Rockhampton I booked has already taken the payment. I thought they needed the credit card just So they don’t loose money if I don’t turn up or notify them of cancellation. Usually they only take payment on completion of stay.

The booking was through Expedia that diverted to Wotif.

We booked the right date to check into our hotel, but the system changed the date when accepting to book causing our bad experience. Called the Hotel, they confirmed our complaint has happened before. Called Expedia and they confirmed our complaint has happened before too, but they wanted to charge us a penalty fee to correct the date.

We wanted to cancel because of this and Expedia wanted to charge a cancellation fee. We were on the phone for over 30 mins eventually getting the date changed correctly without a penalty fee.

No, it was not a good experience for us.

Jim Hilder – Perth Western Australia

The last two times I have booked with Wotif I’ve put my dates in for the booking and find out which I review my itinerary and receipt that you have booked the wrong dates. The first booking was only found out by arriving at the Hotel and not having a booking for that night. Luckily they had a room available and were able to cancel the other date at no extra charge. With the second booking I had to ring Wotif after checking the receipt booking dates. The person told me to book the correct date and he would cancel the other and send me a refund which would take up to 4 days. You soon take my money why can’t the refund be as quick.

Booked a room then things change in the next 2 hours – cant change it – I can understand no cancellations after 24 to 36 hours of booking but it is not in line with what happens when people actual travel.

Disgraceful. Hang your head in shame wotif. Reception closed at 6 pm you made no mention of that in your booking confirmation. It actually stated reception was open til 10. Problem compounded by the fact that abode were not answering their a/h number. Complete shambles. Discovered that another guest who booked through booking.co. was advised correctly.

We booked our accomodation in Queenstown and when I rang to confirm the place told me they were booked out and the booking should not have gone through. Luckily the gentleman at the place found us another accomodation in Queenstown when it was booked out for Easter. Terrible experience for us!

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