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Customer Experience Rating
1/ 5

Not happy.Book accommodation only to find price is not what is quoted.Significant increase.So then of course the wait for a refund?

Customer Experience Rating
1/ 5

I booked a return flight, and this appeared right through processing payment. I was only, however, billed for a single leg of it and only got a ticket for one leg of it. As a result, I had to book the other half of the flight elsewhere. It’s never happened to me with another website, so all around, not really a good experience.

Customer Experience Rating
1/ 5

I sent a email within a few minutes of receiving the confirmation email asking about what was not written in the email and I am still waiting for a response, so now your customer service is poor – I will reconsider bookingwith you nexttime.
Leanne

Customer Experience Rating
1/ 5

I paid about $40 more than I would have if I’d booked direct. Plus….. apparently you charge a fee! I didn’t see that before I booked.

Customer Experience Rating
1/ 5

Answer their phone

Customer Experience Rating
1/ 5

The room was not booked dispite of pating full amount in advanced.
Should be relocated and had to travel extra 20 km to get room

Customer Experience Rating
1/ 5

Maintain updated information on their gotels. No room service which is why I boomed that hotel over others!!!

Customer Experience Rating
1/ 5

Really disappointed that this site said my hotel was close to the airport! It’s an hours drive away?! Or 25km?!
Waste of my time and money and I can’t cancel as no cancellation from this hotel.
Misleading information and very disappointed. Should have to check a map. That’s why I use “intelligent” sites…

Customer Experience Rating
1/ 5

Extremely disappointed that the Wotif rate was exactly the same as the everyday rate.
There was no hand basin in the bathroom meaning we had to wash our hands after using the bathroom and or cleaning your teeth in the same sink u fill the kettle or wash up cups etc. I’ve made enquiries since and am lead to believe not having a separate sink for hand washing purposes does not meet building regulations or standards.

Customer Experience Rating
1/ 5

Stinks. Payment token out of my account when intending to pay at motel.