Wotif Reviews

We got the wrong room type and a cortesy from the hotel management they gave us the right

it says i won’t get charge until i stay.
i just got reminder day before yesterday that the hotel charged me.

I am having a bad experience dealing with a booking that was made on the wrong date, accidentally. I thought I had requested the date correctly, booked it, did not receive (as I recall) a double-check and found it to be 15th and 16th of April not the 27th April. Of course I did not request a flexible booking change because I wanted the 27th.I contacted the Hotel immediately, they replied next day and told me to contact wotif. I eventually contacted Wotif (no online change options?) by phone and being overseas with restricted internet and a phone card, I couldn’t hang on. However, I asked the guy to contact the hotel and inform them of the mistake and to request a change in the date. Apparently he didn’t contact them because of my subsequent emails to the hotel. Ive got no more time to deal with this as I am under the pump with work overseas. I am only emailing this now because the issue is not resolved. I request a complaint number from Wotif AND I do not authorise wotif to deduct a payment from my account. I am informing you of this before this booking is supposed to happen, so this matter can be resolved later. Regards Tim Godfrey

I am still waiting for response to an email sent months ago!

I cancelled my booking

I specifically booked a room with king bed and larger. when i arrived it is a queen bed and smaller than i had previously. I thought i have paid extra to get this option.

Will never suggest to anoyone I know nor will i use that site again! What was a rather simple request to change a date of hotel accommodation led to, 25+ minutes of being on hold overseas US to be exact. To be told nothing can be done. Once i said forget about it an email came through saying it can be done well what a joke. Why not offer it first up and avoid the carry on back and fourth. ” I’ll need to verify with the hotel, and for a small extra fee”
Disgraceful!

The manager was extremely rood and that is WY I didn’t except the alternative bank beds for my grandson. He sad I cannot help you did not book from me. English is not my primary languet it is hard for me to write a letter Thank you for kind words . Regards Ester Peregi

Nowhere does it say that Wotif will charge your card for the FULL amount of the booking up front!

I will never use Wotif again!!!!!!!!!!!

I was on hold most of the call, given mis guided information and then hung up on. Terrible service!